Forescout Solutions Engineer - Deployment & Training (Remote)

Delphi Technologies; Bellevue Second IV Precinct (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) option

PTO and holidays

Job summary

Hui Huliau seeks a Professional Services Engineer to deploy, configure, optimize, operate, and troubleshoot Forescout solutions for customers, either onsite or remotely. You will integrate Forescout with third-party software such as remote access and SIEM technologies, and lead deployment efforts with solid technical guidance across teams.

The role requires a Bachelor’s degree in CS/Engineering or equivalent experience and at least 3 years in a customer-facing technical services capacity.

Qualifications

• Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.).
• Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols).
• Network equipment configuration (Switch, Router, Firewall).
• Linux O/S (Ubuntu and CentOS) installation, security configuration, and management.
• Hands-on experience with Forescout solutions.
• Worrking knowledge of Linux/UNIX operating systems.
• Virtualization environments for both desktop and server deployments.
• Ability to gather, analyze, and interpret data in order to efficiently and effectively take action.
• Working knowledge of industry security standards, procedures and technologies.
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
• Education and Experience: Bachelor's degree in Computer Science, Engineering or equivalent experience3+ years of technical professional services experience in a customer-facing role

Responsibilities

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.
• Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion.
• Assist customer business units with their Forescout implementation plans and network designs. Coordinate and lead meetings and provide written summaries.
• Contribute to the development of best practices, intellectual property, and training material.
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.

Skills

Network troubleshooting

TCP/IP

Switch/Router/Firewall

Linux systems

Forescout

Unix/Linux

Virtualization

Data analysis

Security standards

Communication skills

Education

BS in CS/Engineering

Job description

Hui Huliau seeks a Professional Services Engineer to deploy, configure, optimize, operate, and troubleshoot Forescout solutions for customers, either onsite or remotely. You will integrate Forescout with third-party software such as remote access and SIEM technologies, and lead deployment efforts with solid technical guidance across teams.

The role requires a Bachelor’s degree in CS/Engineering or equivalent experience and at least 3 years in a customer-facing technical services capacity.