AI Ops Engineer

Hewlett Packard Enterprise; San Juan (PR); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model (2 days in-office)

Relocation support

Job summary

Hewlett Packard Enterprise in Puerto Rico is seeking a seasoned IT Operations/Platform Engineer to design, monitor, and optimize cloud and on‑prem workflows. This hybrid role requires you to come to an HPE office two days per week and collaborate with DevOps, Reliability, and Security teams.

You will build data pipelines, automate incident response, and apply observability tools such as Splunk, Datadog, Prometheus, and Grafana, plus ITSM platforms.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–8 years of experience in IT operations, reliability engineering, platform engineering, or roles focused on AI-driven operations and automation.

Responsibilities

• Design and maintain intelligent monitoring and incident response workflows across both cloud and on-premises systems.
• Build and optimize data pipelines to collect, normalize, and enrich logs, metrics, and events for operational analytics.
• Develop and deploy predictive models to detect anomalies, forecast outages, and reduce mean time to resolution.
• Automate remediation runbooks and integrate alerting with service management platforms to enhance system reliability.
• Collaborate with DevOps, Site Reliability, and security teams to improve platform performance, availability, and operational governance.

Skills

Python scripting

Automation

Data pipelines

DevOps collaboration

Education

Bachelor’s degree in Computer Science or IT

Tools

Splunk

Datadog

Prometheus

Grafana

ServiceNow

PagerDuty

Rundeck

Azure

AWS

Google Cloud

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition

Designs, develops, troubleshoots, and debugs software programs for enhancements and new product development. Develops software components such as operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Assesses hardware compatibility and/or influences hardware design decisions.

Management Level Definition

Applies specialized subject matter expertise to resolve common and occasionally complex technical challenges, recommending alternatives as needed. May act as a project lead and provide guidance to junior professionals. Exercises independent judgment and collaborates with others to determine the most effective methods for accomplishing work and achieving objectives.

Responsibilities

• Design and maintain intelligent monitoring and incident response workflows across both cloud and on-premises systems.
• Build and optimize data pipelines to collect, normalize, and enrich logs, metrics, and events for operational analytics.
• Develop and deploy predictive models to detect anomalies, forecast outages, and reduce mean time to resolution.
• Automate remediation runbooks and integrate alerting with service management platforms to enhance system reliability.
• Collaborate with DevOps, Site Reliability, and security teams to improve platform performance, availability, and operational governance.

Education And Experience Required

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5-8 years of experience in IT operations, reliability engineering, platform engineering, or roles focused on AI-driven operations and automation.

Knowledge And Skills

• Proficiency in Python for automation, data processing, and operational tooling — required.
• Experience with observability platforms such as Splunk, Datadog, Prometheus, or Grafana — required.
• Familiarity with cloud platform operations (Azure, AWS, or Google Cloud) — preferred.
• Knowledge of machine learning model lifecycle management and deployment — advantageous.
• Experience with IT service management and workflow orchestration tools such as ServiceNow, PagerDuty, or Rundeck — beneficial.

Relocation support is provided for eligible candidates

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#puertorico

#networking

Job

Engineering

Job Level

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.