Professional Services Consultant

Smart Communications group; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Professional Services Consultant to manage the successful delivery of innovative solutions. This role involves implementing cutting-edge technology at client sites, ensuring projects are completed on time and within budget while maintaining high customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving. Join a dynamic team that values collaboration and creativity, and enjoy a fully remote work environment with competitive benefits and a focus on personal development.

Benefits

Health insurance

Dental insurance

Vision insurance

401K contribution

Gym membership reimbursement

Flexible spending plan

Life insurance

Short and long-term disability insurance

18 days holiday allowance

Additional day off on birthday

Qualifications

• Proven experience in implementing projects on client sites and working with SaaS platforms.
• Excellent communication skills and problem-solving abilities.

Responsibilities

• Implement Smart Communications solutions at customer sites and ensure project completion.
• Support project plans and provide mentoring to junior team members.

Skills

SaaS platforms

Verbal communication

Written communication

Problem-solving

Commercial decision-making

Client service

Cloud platforms (AWS, Azure, GCP)

SSO solutions (SAML, OAuth 2.0)

RESTful web services

JSON

XSD

XML

WCM, CRM, ECM technologies

JavaScript

Print Formats (PostScript, PDF, AFP)

Job description

Job Details: Professional Services Consultant

Vacancy Name: Professional Services Consultant

Employment Type: Permanent

Location: USA - Remote

Summary

Our Consultants are responsible for managing the successful delivery of Smart Communications solutions. On time, to budget and to excellent customer satisfaction standards.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

• Implementing Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites.
• Perform a product knowledge transfer to customer whilst on site.
• Work with appropriate team members to achieve successful project completion, providing mentoring and technical guidance to more junior team members.
• Support and maintain project plans provided by the Project Manager or Principal Consultant.
• Deputize in the absence of Project Manager or Principal Consultant.
• Report regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and customer.
• Meet delivery schedules and budgets.
• Support project change controls, ensuring Smart Communications’ contractual position.
• Support post-project reviews.
• Support customer implementation document and provide quality implementation documentation on time.
• Interface with client in a professional manner.
• Understand customer requirements and map to Smart Communications solutions.

Key Performance Indicators for the role:

• Deliver against Company customer satisfaction targets.
• Deliver against Company Services Revenue and Profitability Targets.
• Deliver against delivery schedule and budget within project plans.
• Deliver against agreed personal technical development plan.

What we’re looking for:

Must have skills/experience:

• Proven technical experience implementing successful projects on client sites and working with SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem-solving skills.
• Good commercial decision-making skills.
• Positive client service approach with a ‘Can do-will do’ attitude.
• Proven technical skills in:
• Major cloud platforms (e.g., AWS, Azure, GCP).
• Experience implementing and troubleshooting SSO solutions (e.g. SAML, OAuth 2.0).
• Designing, developing, and consuming RESTful web services.
• Proficiency in JSON, XSD, and XML.
• Appreciation of WCM, CRM, and ECM technologies.
• Advanced knowledge of JavaScript.
• Print Formats: PostScript, PDF, AFP.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long-term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/