Professional Services Consultant

P2P; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and equity

Generous vacation policy

Wellness reimbursement

Catered lunches

Job summary

A leading financial technology company in the United States is seeking a Professional Services Consultant to lead client sessions and ensure project deliverables meet expectations. The ideal candidate will have a strong background in Treasury or Fintech, and proven skills in project management and client-facing roles. Responsibilities include understanding client needs, documenting requirements, and providing support during implementation. This role offers competitive benefits and the chance to thrive in a dynamic work environment.

Qualifications

• Proven experience in Treasury, Relationship Banking, or Fintech.
• Strong interpersonal skills and comfortable dealing with senior managers.
• Excellent verbal and written communication skills.

Responsibilities

• Lead discovery sessions with clients on financial instruments.
• Gather and document client requirements.
• Provide tier 2 support for escalated client issues.

Skills

Project management

Financial instruments knowledge

Interpersonal skills

Problem-solving

Presentation skills

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.

We are currently looking for a Professional Services Consultant to join our team. Within this role, you will be responsible for the overall design and analysis of customer requirements relating to the Financial Instruments module of a Treasury management system, and for implementing the functionality that meets these requirements on time and on budget.

WHAT YOU’LL DO

• Lead discovery sessions with clients on their technical requirements and business processes relating to the management of their financial instrument’s portfolio, including debt instruments, derivatives, and investments
• Gather and intimately understand full requirements and document the scope of implementation
• Articulate design rationale and functional strategy as it directly relates to accomplishing goal
• Act as an SME for financial instruments and risk, and train both clients and internal parties on the module and on market best practice
• Participate in building and implementation of the solution
• Help support & troubleshoot delivered work throughout implementation
• Ensure implementation proceeds on-specification and budget
• Ensure client expectations are met / exceeded in terms of product set up and services delivered
• Tier 2 support for any escalated client issues related to financial instruments
• Provide up-selling opportunities and funnel to appropriate channels

WHAT YOU’LL BRING

• Proven experience in Treasury, Relationship Banking, or Fintech
• Proven track record in project management and implementations — either on behalf of clients or as a business user
• Thorough understanding of the market environment for financial instruments and the systems that support such activities
• Adept with financial math
• A good team player with ability to act on own initiative
• Strong interpersonal skills and comfortable dealing with senior managers in client-based environments
• Ability to quickly identify, analyze, and resolve problems / issues
• Able to multi-task, re-prioritize, and adapt to rapidly changing needs and fast paced environments
• Excellent listening, presentation, and consultative skills.
• Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.
• Excellent verbal and written communication skills — ability to interface and influence at multiple organizational levels

WHO WE ARE

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10 days a month they come in.
• Bi-weekly all-company meeting – business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy – work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.