Professional Services - API Specialist

Eagle Eye Networks; Austin (TX); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Onsite culture

Premium workspace

401k match

PTO

Job summary

Brivo and Eagle Eye Networks collaborate to deliver a cloud-first platform for API-based integrations. The API Support Specialist helps customers, partners, and developers connect third-party applications with Brivo, guiding API activation and onboarding while troubleshooting and coordinating with internal teams.

You will meet with customers to understand requirements, document issues, and ensure a positive experience when building and maintaining integrations with Brivo.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent preferred.
• 1-3 years of experience in technical support, developer support, or professional services role working with REST APIs.
• Hands-on experience troubleshooting APIs using Postman, Insomnia, or cURL.
• Strong working knowledge of REST, HTTP methods, headers, and status codes.
• Proficiency in reading, validating, and formatting JSON and XML payloads.
• Familiarity with OAuth 2.0 or API keys and basic networking troubleshooting.
• Demonstrated ability to manage technical support tickets within SLAs.

Responsibilities

• Guide customers, partners, and developers through the API activation and onboarding process.
• Troubleshoot and resolve API issues using Postman/Insomnia/cURL.
• Conduct discovery meetings with partners to understand requirements and recommend Brivo API capabilities.
• Manage API support tickets from intake to resolution with clear communication.
• Collaborate with Product, Engineering, and Tier-3 teams to resolve complex bugs.
• Author and update internal knowledge base and troubleshooting guides.

Skills

REST APIs

Postman

Insomnia

cURL

JSON/XML

Troubleshooting

Customer communication

Education

Bachelor's degree in Computer Science / Information Technology or equivalent

Tools

Postman

Insomnia

cURL

Job description

Description

The API Support Specialist helps customers, partners, and developers successfully connect their applications and systems with Brivo. Day-to-day, this person responds to questions, helps troubleshoot integration issues, guides customers through the API activation and onboarding process, and works with internal teams when more complex issues need to be resolved.

The role also includes meeting with customers and partners to understand what they are trying to accomplish, providing guidance on available Brivo capabilities, managing support requests from initial intake through resolution, documenting common issues and solutions, and helping ensure customers have a positive experience when building and maintaining integrations with Brivo.

Location

Austin

Compensation

$70,000 / year

Key Responsibilities

• Guide customers, partners, and developers through the API activation and onboarding process to connect third-party applications with Brivo.
• Troubleshoot and resolve technical API issues using tools like Postman to inspect payloads, analyze HTTP status codes, and debug REST JSON requests.
• Conduct discovery meetings with external partners to understand technical requirements and recommend appropriate Brivo API capabilities.
• Manage API support tickets from initial intake through resolution, maintaining clear communication and tracking issue status.
• Collaborate with internal Product, Engineering, and Tier-3 support teams to elevate and resolve complex technical bugs or platform limits.
• Author and update internal knowledge base articles, troubleshooting guides, and common API solution documentation.

Skills, Knowledge & Expertise

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience preferred.
• 1-3 years of experience in a technical support, developer support, or professional services role working with REST APIs.
• Hands-on experience troubleshooting APIs using testing tools such as Postman, Insomnia, or cURL.
• Strong working knowledge of web concepts, including REST architecture, HTTP request methods (GET, POST, PUT, DELETE), headers, and status codes.
• Proficiency in reading, validating, and formatting JSON and XML data payloads.
• Familiarity with webhooks, API authentication mechanisms (such as OAuth 2.0 or API keys), and basic network troubleshooting.
• Demonstrated ability to manage technical support tickets from intake to resolution within established SLAs.
• Excellent written and verbal communication skills, with the ability to translate technical API concepts to non-technical business partners.
• Strong problem-solving mindset, high attention to detail, and a customer-first attitude.

Why Work for Us?

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces - ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work‑life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous-from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world's most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.