Professional Service Technician I - Atlanta, Georgia

Avidity Science - Americas; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Professional Service Technician I, where you will provide essential service and support for innovative water purification products. This role offers a unique blend of installation and maintenance responsibilities, requiring travel and technical expertise. You'll have the chance to work closely with customers, ensuring their needs are met while adhering to high standards of quality and safety. With a commitment to professional growth and a collaborative environment, this position is ideal for those looking to make a meaningful impact in the life sciences sector.

Benefits

Comprehensive Health Benefits

401k with Match

Paid Time Off

Flexible Work Hours

Tuition Reimbursement

Volunteer Time Off

Qualifications

• 3+ years servicing electrical or electro-mechanical systems.
• Ability to read blueprints and technical drawings.

Responsibilities

• Install systems according to customer drawings.
• Perform preventative maintenance as per schedule.
• Provide warranty, emergency, and support services.

Skills

Microsoft Office

Technical Knowledge

Effective Communication

Mechanical Aptitude

Problem-Solving Skills

Basic Water Chemistry Knowledge

Blueprint Reading

Customer Interface Skills

Task Management

Basic Networking Skills

Education

Associate's Degree or Equivalent Trade Experience

Tools

Industry Tools

Job description

Join to apply for the Professional Service Technician I - Atlanta, Georgia role at Avidity Science - Americas

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Description

Job Details

Position Overview: The Professional Services Technician provides service and support for Avidity Science products, including preventative maintenance and emergency repairs, adhering to company standards and customer requirements. While each technician may specialize in either service or installation, opportunities to participate in both areas are available.

Job Title: Professional Service Technician I

Location: Atlanta, Georgia - 85% Travel Required

About Us: For over 50 years, Avidity Science has been a leader in water purification for biomedical, life sciences, and clinical research markets. We are committed to quality, innovation, and customer service, with a global team dedicated to improving life through science. Avidity Science is part of ATS Corporation.

Our Company Values: Safety, Accountability, Respect, Integrity, Passion, and Collaboration. We focus on developing our people and fostering a professional growth environment.

Key Job Responsibilities:

1. Install systems according to customer drawings.
2. Interpret technical drawings and instructions.
3. Update and submit as-built drawings post-installation.
4. Supervise contractors during installation to ensure schedule and budget adherence.
5. Provide initial customer training on systems.
6. Communicate daily with project coordinators and managers.
7. Perform preventative maintenance as per schedule.
8. Provide warranty, emergency, and support services.
9. Review installations and initiate system commissioning.
10. Prepare reports and complete product certifications.
11. Maintain inventory accuracy.
12. Follow company procedures and perform other duties as assigned.

Skills, Knowledge, Abilities:

• Proficiency with Microsoft Office and industry tools.
• Understanding of customer needs and technical knowledge.
• Effective communication skills.
• Quick learner with adaptability.
• Ability to read blueprints and technical drawings.
• Customer and contractor interface skills.
• Technical translation for diverse audiences.
• Task management within deadlines.
• Mechanical aptitude and problem-solving skills.
• Basic water chemistry knowledge.
• Manual and digital manual comprehension.
• Basic networking, plumbing, and electrical skills.

Qualifications: Associate’s degree or equivalent trade experience plus at least three years in servicing electrical or electro-mechanical systems at customer facilities.

What We Offer:

• Comprehensive health and insurance benefits.
• Voluntary benefits and 401k with match.
• Paid time off, holidays, and volunteer time.
• Flexible work hours and tuition reimbursement.
• Supportive, inclusive, and collaborative work environment.