Professional Service Mitel/ OpenScape Specialist

Innovatia Inc.; Mississippi; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology outsourcing support provider seeks a skilled Unified Communications Upgrade Project Engineer to manage upgrades of OpenScape Voice and Collaboration systems. You will lead a team ensuring minimal disruption during implementation, documenting processes and coordinating with multiple departments. Candidates should have over 5 years of experience in UC and strong knowledge of SIP Trunking, VMware, and project management.

Qualifications

• 5+ years of experience in Unified Communications.
• Proven success in complex UC upgrade projects.
• Excellent troubleshooting and analytical abilities.

Responsibilities

• Lead version upgrades across OpenScape and integrated third-party systems.
• Collaborate with Voice, Network, UC, and Infrastructure teams.
• Document procedures and provide technical support during and after upgrades.

Skills

Unified Communications

SIP Trunking

VMware

IP Telephony

Troubleshooting

Change Control

Communication

Analytical Abilities

Job description

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

We are seeking a highly skilled Unified Communications Upgrade Project Engineer to lead a comprehensive upgrade of our OpenScape Voice and Collaboration environment. This role involves planning, executing, testing, and supporting upgrades across various OpenScape components, ensuring minimal business disruption and full compliance with supported configurations.

Position Title: Professional Service Mitel/ OpenScape Specialist
Location: Remote US
Employment Type: Contract

Responsibilities:

• Lead version upgrades across OpenScape and integrated third-party systems.
• Collaborate with Voice, Network, UC, and Infrastructure teams for seamless integration.
• Manage system testing, rollback strategies, and deployment schedules.
• Document procedures and provide technical support during and after upgrades.

Technologies and Upgrade Scope:

• You will oversee upgrades to the latest supported versions (or ensure compatibility) for the following platforms:
• OpenScape Voice (V10 → V11 or latest)
• OpenScape Xpressions V7
• OpenScape Contact Center (V10, V11)
• OpenScape Contact Media Service V11
• OSILA V3
• OpenScape SBC – SIP Trunking (V10 → V11 or latest)
• OpenScape Branch (V10 → V11 or latest)
• OpenScape Deployment Service (V10 → V11 or latest)
• OpenScape UC (MS, FE, BE) (V10 → V11 or latest)
• ASC neo (6.7.0 → latest)
• DAKS (V9 → V10 or latest)
• OpenScape IP Desktop 35G Eco V3 (→ V11 or latest)
• OpenScape IP Desktop 35/55 V3 (→ V11 or latest)
• OpenScape CP Phones (100–700x) (V1 R10 → latest)
• OpenScape CP110, CP710 V2 (→ latest)
• Polycom 7000 (4.0.4 → latest)
• VMware ESXi (V7 → latest supported)
• Call Optic V1.1 (→ latest)
• OpenScape Personal Edition (V7 → V9 or latest)

Qualifications:

• 5+ years of experience in Unified Communications, particularly with OpenScape or Mitel.
• Proven success in complex UC upgrade projects.
• Strong knowledge of SIP Trunking, SBCs, VMware, and IP telephony.
• Experience with change control, project coordination, and risk mitigation.
• Certifications in OpenScape, Mitel, or VMware are a plus.
• Excellent troubleshooting and analytical abilities.
• Strong documentation and communication skills.
• Familiarity with ASC voice recording, DAKS alerting, and Polycom systems.
• Ability to work independently and with remote teams.

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.