Professional Service Manager

Connecteam; Denver (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

401K

Paid time off

Job summary

Connecteam is seeking a driven Professional Service Manager to join our team in the US. You will deliver professional services to clients, set up features based on workflows, and migrate data into Connecteam, working closely with CS and R&D to ensure smooth deployments.

You will build strong client relationships, manage multiple tasks in a fast-paced environment, and collaborate with partners to support seamless implementations and a best-in-class customer experience.

Qualifications

• 1 year of experience in a SaaS company.
• Native-level English proficiency required.
• Strong communication and collaboration skills.
• Thrives in a high-pressure environment.
• Tech-savvy and eager to learn.

Responsibilities

• Meet with clients daily to deliver professional services.
• Collaborate with Customer Success, R&D and partners to support implementations.
• Build and maintain strong customer relationships and tailor solutions.
• Manage multiple tasks in a fast-paced environment.
• Assist with data migration and integrations into Connecteam.

Skills

English (native)

Tech-savvy

Team player

Communication

Job description

Who Connecteam is

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

Professional Service Manager, US

We are looking for a driven and tech‑savvy Professional Service Manager to join our team. In this role you will deliver professional services to our clients, set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.

Key Responsibilities

• Meet with clients daily to deliver professional services.
• Work offline to complete tasks assigned by clients.
• Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Manage multiple tasks in a fast‑paced, high‑pressure environment.
• Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best‑in‑class customer experience.

Experience & Skills

• 1 year of experience in a SaaS company – preferred
• Native‑level English proficiency – MUST.
• Tech‑savvy, dedicated, eager, and curious to learn new things and constantly improve.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high‑pressure environment.

Working Hours

• Monday–Friday: 9:00am‑6:00pm.

Benefits

• Competitive salary of $60,000 per year
• Medical coverage
• Insurance plan
• 401K
• Paid time off for vacation and sick days

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