Professional Service Manager

Connecteam; Atlanta (GA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Paid time off for vacation and sick days

Supportive work environment

Opportunities for professional growth

Job summary

Connecteam is looking for a Professional Service Manager in Atlanta, Georgia. This role involves delivering professional services to clients, ensuring effective onboarding, and servicing their needs using Connecteam features. Candidates should possess at least one year of SaaS experience, native-level English proficiency, and strong communication skills. The position offers a competitive salary between $50,000 and $60,000, along with medical coverage, 401(k), and paid time off.

Qualifications

• 1 year of experience in a SaaS company preferred.
• Native-level English proficiency is a must.
• Ability to thrive in a high-pressure environment.

Responsibilities

• Deliver professional services to clients by setting up Connecteam features.
• Build and maintain strong relationships with customers.
• Collaborate with CS and R&D teams for customer experience.

Skills

English proficiency

Communication skills

Team collaboration

Tech-savvy

Job description

Professional Service Manager, US

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators – the people running shifts, jobs, and teams across stores and sites. It brings from hiring to day‑to‑day coordination into one intuitive app. Backed by $220M+ in funding, Connecteam is rapidly expanding worldwide.

About the Role

You will deliver professional services to our clients, setting up Connecteam features based on their workflows, integrating with other platforms, and migrating data. Working closely with the CS and R&D teams, you’ll provide outstanding service, streamline customer processes, and onboard clients efficiently.

Key Responsibilities

• Meet with clients daily to deliver professional services.
• Work offline to complete tasks assigned by clients.
• Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Manage multiple tasks in a fast‑paced, high‑pressure environment.
• Collaborate with the CS and R&D teams to ensure a seamless customer experience.

Experience & Skills

• 1 year of experience in a SaaS company – preferred.
• Native‑level English proficiency – MUST.
• Tech‑savvy, dedicated, eager, and curious to learn new things and constantly improve.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high‑pressure environment.

Working Hours

• Monday–Friday: 9:00 am – 6:00 pm.

Compensation & Benefits

This role offers a competitive salary of 50,000‑60,000 $ per year, along with medical coverage, an insurance plan, 401(k), and paid time off for vacation and sick days.

Benefits include a supportive work environment, opportunities for professional growth, and a culture that values teamwork and impact.