Professional Sales Operations Specialist (North Central)

GuidePoint Security; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

GuidePoint Security is seeking a Professional Services Sales Operations Specialist to support regional service activities. This role involves managing presales processes, communicating with clients, and using tools like Salesforce.com to ensure accurate forecasting. The position offers primarily remote work and a range of benefits, making it an excellent opportunity for those looking to grow in the cybersecurity field.

Benefits

Primarily remote work

Group Medical Insurance options

Group Dental Insurance

Flexible Time Off (FTO) program

Mobile phone and home internet allowances

Retirement plan eligibility

Pet Benefit Option

Qualifications

• Experience in cybersecurity operations or proposal writing is strongly desired.
• Proficiency with task management and CRM software is essential.

Responsibilities

• Manage new opportunity intake and presales scoping processes.
• Coordinate with service leaders and vendors to track opportunities.
• Develop and maintain relationships with key vendors and customers.

Skills

Attention to Detail

Multitasking

Self-motivated

Education

Associate Degree

Bachelor's Degree in relevant field

Tools

Salesforce.com

Jira

Kanban

Job description

GuidePoint Security: Professional Services Sales Operations Specialist

GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach to evaluating security posture and ecosystems, GuidePoint enables top organizations such as Fortune 500 companies and U.S. government agencies to identify threats, optimize resources, and implement solutions that mitigate risk.

The Professional Services Sales Operations Specialist (PSOS) plays a crucial role in supporting Regional Service activities and Engineering. The PSOS supports presales and delivery efforts by managing new opportunity intake, presales scoping processes—including proposal submission, hours and template scoping, system management, and proposal QA. Key interactions include daily communication with service practice leads, account executives, and technical leaders across the North Central region. The specialist also manages Salesforce.com service opportunities and communicates with customers and vendors to maintain and grow regional business. The PSOS must stay informed about all service opportunities within their region, managing tools like IRA and Salesforce.com to ensure accurate forecasting reports.

Role and Responsibilities:

• Use internal tools to generate service quotes, scope and track opportunities, and manage opportunity closure.
• Respond promptly to inquiries from internal teams and clients regarding professional services.
• Identify and suggest process improvements for the presales service lifecycle.
• Coordinate daily with technical leaders, practice delivery leads, and sales support in a fast-paced environment.
• Manage multiple streams of work efficiently and in an organized manner.
• Act as a liaison between customers, vendors, and GuidePoint sales and service teams.
• Document and update processes and procedures for presales workflows.
• Develop and maintain relationships with key vendors and customers.
• Participate in regional and national forecast calls, perform pipeline analysis for forecast accuracy.
• Coordinate with service leaders, contracts, proposal departments, and vendors to process and track opportunities.
• Analyze information and support decision-making that benefits GuidePoint Security.

Experience and Education:

• Associate Degree or equivalent; a four-year degree in a relevant field is preferred.
• Knowledge of information systems concepts required; experience in cybersecurity operations, services, or proposal writing is strongly desired.
• Self-motivated with excellent attention to detail and follow-through.
• Experience in technical sales, professional services, consulting, or technical writing is preferred.
• Proficiency with task management/Kanban tools and CRM software such as Jira and Salesforce.com.
• Strong multitasking skills, quick understanding of processes, and a positive attitude are essential.

We use Greenhouse Software for applicant tracking and Zoom Scheduler for HR screens. Please check your spam folder for updates from us.

Why GuidePoint?

Since 2011, GuidePoint Security has grown to over 1,000 employees, establishing strategic partnerships with leading security vendors and serving over 4,200 customers. Our core values drive our success and workplace culture, fostering collaboration, mentorship, and growth. This is a unique opportunity to advance your career with one of the fastest-growing companies in the nation.

Perks and Benefits:

• Primarily remote work (U.S. based; some travel or on-site work for federal positions)
• Group Medical Insurance options, including PPO and HSA plans, with company-paid premiums
• Group Dental Insurance with company-paid premiums
• 12 holidays and a Flexible Time Off (FTO) program
• Mobile phone and home internet allowances
• Retirement plan eligibility after 2 months
• Pet Benefit Option