Implementation Analyst

Total System Services; Oklahoma City (OK); Remote; USD 50,000 - 60,000; Full time

Job summary

Total System Services offers an opportunity for a client support role within the payment solutions industry, focused on system implementation and user training. This position features a salary of up to $60,000, a comprehensive benefits package, and a flexible remote work option. Candidates with relevant experience or a degree in Business or Computer Science are encouraged to apply, as are those with a background in Heartland Payments Systems.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Opportunity for career advancement

Flexible remote work option

Supportive and collaborative work environment

Qualifications

• Relevant experience or degree in Business or Computer Science preferred.
• Strong preference for experience with Heartland Payments Systems or related industry experience.
• Minimum of 2 years of related experience in business, information systems, or finance.

Responsibilities

• Provide front line support to ensure client functionality meets specifications.
• Assist in setting up and installing technical systems and applications for clients.
• Test and troubleshoot installed systems, identifying and documenting technical issues.

Skills

Problem-solving

Collaboration

Client education

Education

Bachelor's degree in a relevant field

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $60,000
- Comprehensive benefits package including medical, dental, and vision care
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available anywhere in the USA
- Supportive and collaborative work environment
- Chance to make a positive impact on client implementations and satisfaction

What to Expect (Job Responsibilities):
- Provide front line support to ensure client functionality meets specifications for successful implementation
- Assist in setting up and installing technical systems and applications for clients
- Manage initial access, support data mapping and transfer, and create required process documents
- Test and troubleshoot installed systems, identifying and documenting technical issues for escalation
- Train clients on system functionality and assist with the transition to long-term support

What is Required (Qualifications):
- Relevant experience or degree in Business or Computer Science preferred, or equivalent experience in lieu of a degree
- Strong preference for experience with Heartland Payments Systems or related industry experience
- Ability to learn and apply professional concepts to resolve routine issues
- Demonstrated problem-solving skills and ability to manage priorities in a matrix environment
- Capability to follow detailed instructions and work collaboratively

How to Stand Out (Preferred Qualifications):
- Minimum of 2 years of related experience in business, information systems, or finance
- Bachelor's degree in a relevant field
- Experience with system configurations and technical specifications
- Familiarity with business processes and client education on system functionality
- Ability to facilitate discussions and negotiate between differing objectives

#PaymentSolutions #CareerOpportunity #RemoteWork #ClientSatisfaction #TechnicalSupport

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