Professional Billing Analyst

Nordic International; Madison (WI); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Nordic Global is seeking an entry-level Professional Billing Application Analyst to support clinical and business applications within Managed Services. You will respond to support requests, document actions, triage issues, and work with vendors to ensure reliable EHR workflows.

Strong healthcare billing knowledge and EHR certification readiness are required, with excellent communication and teamwork skills.

Qualifikationen

• Post-secondary education or equivalent experience.
• Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing.
• Certification in relevant EHR application(s) or plan to be certified within 4 months.
• Ability to apply problem solving skills and excellent communication.

Aufgaben

• Troubleshoot and ensure integrity of EHR applications for Nordic's customers.
• Handle service requests and document actions in ticketing systems.
• Coordinate system upgrades and testing with customers and vendors.
• Provide updates to clients and manage multiple projects concurrently.
• Assist with workflows, change control, and process improvements.

Kenntnisse

Healthcare billing

Customer service

Microsoft Office

Communication

Ausbildung

Post-secondary education or equivalent

EHR certification in progress/within 4 months

Tools

Microsoft Office

Jobbeschreibung

Professional Billing AnalystWe use cookies to make the safest and most effective website possible.# Current Openings## Professional Billing AnalystApply: US - National: Full time: Posted Yesterday: R6224Make a difference. Be happy. Grow your career.The **Professional Billing Application Analyst I** provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. ## Key Responsibilities * Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers* Fulfilling system requests from customers and translating needs into detailed requirement specifications* Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate* Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue* Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise* Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing* Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed* Following proper change control policies for application builds and configurations while developing and improving workflows and processes* Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested* Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar* Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities* Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers ## Skills and Experience* Post-secondary education or equivalent experience, required* **Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing, required*** Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months* Must demonstrate and embody Nordic’s maxims* Ability to apply problem solving skills* Excellent communication skills, written and verbal* Proficient with Microsoft Office applications* Strong attention to detail and ability to organize* Must be able to work independently, as well as within a team environment* Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred* Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts## ## Additional details* Ability to take on-call rotations outside of core business hours, including nights and weekends* Ability to travel up to 10%**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**