Production Trainer

Westrock Coffee Company; Concord (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Westrock Coffee Company is seeking a Production Trainer to deliver in-class and on-the-floor training, focusing on safe, efficient operation of machinery and processes. The role uses TWI methodology to ensure staff perform tasks with precision and quality while following safety protocols.

You will train newly hired employees and retrain existing staff, maintain training documents, run reports, and participate in audits.

Qualifications

• Strong communication and public speaking with training experience.
• Ability to train and develop staff using classroom and hands-on methods.
• Familiarity with LMS and training documentation practices.

Responsibilities

• Train team members on area standards to meet quality and safety.
• Update and retrain employees; document Skills Matrices.
• Collaborate with engineers and supervisors to keep process knowledge current.
• Develop content for existing and new training programs.
• Maintain training matrices and generate training reports.

Skills

Strong communication

Public speaking

Organizational skills

Data reporting

Ability to work independently

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

LMS systems

Job description

Job Description

The Production Trainer is responsible for assisting with in-class and on-the-job training to production employees, focusing on the safe and efficient operation of machinery, tools, and manufacturing processes. This role involves direct, hands-on instruction TWI (Training Within Industry) setting to ensure team members can perform their tasks with precision, meet quality and production standards, and adhere to safety protocols.

The Production Trainer will conduct training of newly hired employees and retraining employees according to process standards. This position spends time on the manufacturing floor and requires some standing for long periods of time to train, observe, and participate on the production line processes. You will also help to create and maintain training documents and records. Run reports and sometimes attend meeting and audits to give updates or information related to training. This role answers directly to the Operations Training Supervisor.

Job Duties

• Train team members on standards set for their area, so staff can perform their tasks with precision, meet quality standards, and adhere to safety protocols.
• Help conduct and oversee the training of newly hired employees.
• Updating and retraining employees requiring additional training by documenting Skills Matrices and databases.
• Work with automation, engineers, supervisors, etc. to maintain current knowledge on lines.
• Working closely with training supervisor and other partners to develop content for existing & new programs that are practical and interactive.
• Help to maintain training Matrix database.
• Research and resolve issues related to training techniques.Help drive training initiatives independently or within a team environment.
• Analyzing processes and data to determine training needs and develop materials.
• Providing training reports and tracking the progress of training or related projects.
• Adhering to the Train the trainer program and follow TWI (Training Within Industry) methodology.
• Foster a culture of Continuous Improvement.
• Develop and monitor trainees during practical exercises, offering immediate feedback to correct techniques and ensure compliance with quality standards.
• Collaborate with production supervisors to identify skill gaps and tailor training to address operational needs.
• Maintain training equipment and ensure it's in safe working conditions for instructional use.

Requisition Number

Requisition Number 6480

Shift

Shift Third

Qualifications

• Understanding of the manufacturing environment and running lines.
• Experience with Microsoft Word, Excel, PowerPoint is required.
• Ability to train and develop team members to improve performance and process times through classroom, hands on instruction.
• Strong communication, public speaking, and organization skills.
• Strategic, analytical, and creative thinker, ability to generate new ideas and approaches to problems.
• Strong work ethic
• Learn and gather information at a fast pace.
• Ability to work independently and as a team member.
• Strong attention to detail
• Knowledge of LMS and training systems.
• Experience in the training field.
• Ability to give and receive constructive criticism as it relates to the knowledge of machinery and work practices.
• Ability to collect data for daily reporting to upper-level management
• High school diploma or GED

Equal Opportunity Employer / Vets / Disabled