Production Technician Supervisor – Logistics Lead (1st Shift)

GXO Logistics, Inc.; Union City (GA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

Vision insurance

401(k)

Life insurance

Disability

Job summary

GXO Logistics, Inc. is hiring a Production Technician Supervisor in Union City, GA to supervise personnel, analyze data, and collaborate with customers and internal teams to resolve issues.

The role requires strong communication and leadership to ensure service levels and ISO standards are met. The position includes travel up to 75% and demands experience in logistics, distribution, and operations, plus the ability to work extended hours as needed.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.
• Associate degree in Transportation or Business is a plus.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
• Audit daily order processes; ensure all orders are sent to each site.
• Monitor and report all errors for performance tracking.
• Collaborate with Inventory Control, Transportation, and warehouse sites on service resolutions.
• Oversee service provider performance and engage providers for improvements.
• Coordinate order changes with warehouses and shipment schedules.
• Maintain ISO compliance documents and train staff to required standards.

Skills

Customer service

Leadership

Communication

Data analysis

Education

Associate degree in Transportation or Business

Tools

Excel

Windows OS

Job description

GXO Logistics, Inc. is hiring a Production Technician Supervisor in Union City, GA to supervise personnel, analyze data, and collaborate with customers and internal teams to resolve issues.

The role requires strong communication and leadership to ensure service levels and ISO standards are met. The position includes travel up to 75% and demands experience in logistics, distribution, and operations, plus the ability to work extended hours as needed.