Production Tech

Trek Retail Corporation; West Springfield (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match and ESOP

12 weeks of maternity leave with 100%?

Job summary

Trek Store Springfield is seeking a Production/Lead Technician to keep bikes running flawlessly and build lasting relationships with customers. You will lead repairs, set the pace for accuracy, and help teammates deliver exceptional service in a fast-paced shop.

The role emphasizes leadership, communication, and problem-solving, with growth opportunities and a comprehensive benefits package. Workplace is an on-site bike shop in Springfield, MA.

Qualifications

• Experience repairing bikes and servicing components.
• Strong communication and leadership abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead technician who completes >50% of the team repairs.
• Repair bikes quickly with accuracy and quality.
• Provide coaching and guidance to teammates to improve workmanship.

Skills

Leadership

Communication

Problem solving

Attention to detail

Mechanical aptitude

Eagerness to learn

Customer service mindset

Team collaboration

Tools

Bike repair tools

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store SpringfieldSummaryJob DescriptionAs a Trek Production Technician, no one day is the same as the last. This job is all about keeping bikes running flawlessly and building relationships so their owners love riding them. We are looking for a skilled technician who will complete more than 50% of the total repairs for the team. This Lead Technician role focuses on repairing bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated technical skills as well as communication, leadership, and problem solving.What you’ll experience on the job:Flexible work scheduleOpportunity for increased pay based on efficiency and production levelMinimal interaction with customersAccess to a full complement of the industry’s best toolsPotential for paid travel to other US based Trek StoresWhat you’ll bring to the teamSelf-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any taskFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysTop-notch communication skillsImpressive attention to detail and a love for tinkering ‘til you figure it outEagerness to learn the ins and outs of servicing bicyclesA desire to continually learn proper service methods and new technologiesCompensation RangeHourly Rate $19.00 - $24.00Trek Benefits• Flexible and fun company culture• Competitive health care• PPO & HDHP medical plan options, Dental insurance, Vision insurance• Flexible Spending Accounts (FSA)• Free life insurance & optional term life insurance• Competitive vacation package• 401(k) with match and Employee Stock Ownership Plans (ESOP)• 12 weeks of maternity leave with 100% pay• Paid company holidays• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)• Employee discounts on all product• Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish