Production Team Member - Tim Hortons 578

Paycom - ATS; Parkersburg (WV); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

Paycom - ATS is seeking a Restaurant Front Team Member to deliver exceptional guest experiences through high-quality products and service. The role emphasizes visual presentation, friendly interactions, and adherence to freshness standards, both at front counter and drive-thru.

You will follow health and safety guidelines, greet guests promptly, and work to meet speed of service targets while maintaining a clean and inviting dining area.

Responsibilities

• Provides important visual cues for guests that make a positive first impression (e.g., clean career wear, neat dining area).
• Delivers consistent and outstanding guest service through a friendly attitude and strong product knowledge.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are fresh and accurate.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently to fill orders and meet guests' needs.
• Performs sanitation tasks and follows health & safety guidelines as outlined by the Restaurant Manager.

Job description

BENEFITS:· Health Insurance· 401(K) Matching· Paid Time Off· Disability Insurance· Opportunities for Advancement· Part-time & Full-time availabilityThe Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.REPORTS TO: General ManagerHospitality & Guest ServiceProvides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining roomFollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurateDelivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledgeEnhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank YouUses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lidsEnsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thruMaintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needsPromptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issueListens carefully to guests and apologizes for the experience in the case of a complaintRestaurant OperationsFollows all Operations standards and guidelines for preparation of products according to training and instructional materials providedPrepares all products as required, following the order monitor to ensure the accuracy of every orderCommunicates showcase and product needs to ensure proper product availability for guestsRegularly takes temperatures of the required products and records in the Time & Temperature LogPolicies & ProceduresFollows all restaurant policies, procedures and standardsMaintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurantFollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant ManagerHealth & SafetyWorks in compliance with occupational health and safety legislationKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant ManagerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyonePostural & Physical Demands RequirementsFrequent reaching above waist, chest, and shoulder level, as well as below waist levelFrequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)Continuous standing on tiled surfaces for all tasksAbility to stand for long periods of time without a breakFrequent hip flexion while walking for all tasksOccasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle heightOccasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter heightFrequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)Perform such similar, comparable, or related duties as may be required or assigned.