Production Team Leader Gaithersburg

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Same day pay

Paid holidays

Health and life insurance

401(k) with match after 1 year

Employee discounts

Job summary

Goodwill of Greater Washington is seeking a Production Supervisor to lead donation processing and inventory control within a fast-paced retail environment. You will direct the production staff, ensure smooth workflows, greet donors, and maintain high service standards on the sales floor.

This hands-on leadership role emphasizes safety, teamwork and process improvement. You will participate in interviews, training, scheduling, and performance evaluations, with bonus eligibility and strong

Qualifications

• High school diploma or equivalent and supervisory experience.
• Excellent customer service skills and communication abilities.
• Ability to read internal store operation documents.
• Able to lift up to 50 pounds and stand/walk for long periods.

Responsibilities

• Monitors and ensures a smooth production process for donation, inventory, and processing.
• Provides excellent donor service, greets donors, and processes donations.
• Enforces store safety and security procedures.
• Assists with interviewing and evaluating staff performance.
• Supervises retail staff including attendants, processors, and sales associates.
• Maintains staffing within budget and records department work/time attendance.

Skills

Supervisory experience

Customer service

Communication skills

Basic computer skills

Mathematics

Reading internal documents

Physical stamina

Lifting 40-50 lbs

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency's production procedures and core value pledge for processors and donation.
2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
3. Assists in and ensures the enforcement of store safety and security procedures.
4. Assists in settling complaints
5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Assistant Production Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW's Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 - 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.
2. Previous experience in the area of transportation production.
3. Ability to coach and direct employees.
4. Ability to gracefully adapt to periodic and rapid change.
5. Fluent in English and Spanish.