Production Team Leader Gainesville

Goodwill of Greater Washington; Gainesville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player offers an exciting opportunity for a Production Team Leader in Gainesville. This role involves leading a dynamic production team, ensuring smooth operations, and enhancing community impact. With a focus on professional growth, the position provides robust benefits, including same-day pay, health coverage, and generous employee discounts. Join a vibrant work environment where your leadership will make a difference, and enjoy the satisfaction of guiding your team while contributing to a noble cause.

Benefits

Healthcare Coverage

Paid Time Off (PTO)

Employee Discounts

403(b)/401(k) Plan

Pet Insurance

Short/Long Term Disability Benefits

Accrued Personal Time Off

Paid Holidays

Premium Pay for Certain Holidays

Access to Employee Assistance Program (EAP)

Qualifications

• 6 months of supervisory experience or completion of specific management programs.
• Excellent customer service and basic computer skills required.

Responsibilities

• Monitor production processes and ensure adherence to agency procedures.
• Assist in customer service and maintain production levels on the sales floor.

Skills

Customer Service

Leadership

Process Management

Communication

Basic Computer Skills

Education

High School Diploma

Job description

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Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth and robust benefits, including same-day pay, accrued personal time off (PTO), paid holidays, premium pay for certain holidays, basic life insurance, short/long term disability benefits, medical, dental, and vision coverage for individuals and families, pet insurance, generous employee discounts, access to an Employee Assistance Program (EAP), and a 403(b)/401(k) plan with company match after 1 year. Bonus eligibility is included.

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Monitor and ensure smooth production processes for donation functions, inventory control, and adherence to agency procedures and core values for processors and donation staff.
• Perform duties of all production staff as needed, including providing excellent customer service to donors, greeting donors, unloading donations safely, completing receipts, and sorting donated items into categories; maintain production levels and merchandise quality on the sales floor.
• Assist in enforcing store safety and security procedures.
• Help settle customer and donor complaints.
• Contribute to associate interviews and performance evaluations.

Other Duties and Responsibilities

• Maintain a professional appearance adhering to uniform standards.
• Assist with staffing in relation to budgets.
• Help record departmental work accurately.
• Monitor time and attendance systems.
• Participate in interviewing, training, and instructing workers to develop their potential.
• Develop efficient work procedures and methods.
• Perform additional duties as required.

Supervisory Responsibility

This role supervises retail staff including donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent; at least 6 months of supervisory experience, or completion of GGW’s Aspiring Manager and Employ Excellence Programs.
• Excellent customer service skills.
• Basic computer skills.
• Effective verbal and written communication skills.
• Basic math skills.
• Ability to read and understand store operation documents.
• Ability to walk, stand, bend, kneel, and climb for up to 7 hours per shift.
• Ability to lift 40-50 pounds frequently.

Preferred Qualifications

• Experience in warehouse operations.
• Experience in transportation production.
• Ability to coach and lead employees.
• Adaptability to change.
• Fluency in English and Spanish.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Non-profit Organizations