Production Team Leader Fairfax

Goodwill of Greater Washington; Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading organization specializes in retail inventory management seeks a production supervisor for their team in Virginia. This role includes overseeing the donation process, leading a team, and ensuring adherence to safety standards, with opportunities for career growth. Ideal candidates will have strong customer service skills and supervisory experience.

Benefits

Excellent compensation

Healthcare benefits

Career growth opportunities

Paid PTO

Bonus potential

Qualifications

• 6 months supervisory experience required.
• Basic computer skills and ability to perform basic math.
• Ability to communicate effectively and provide customer service.

Responsibilities

• Monitor production processes and ensure adherence to procedures.
• Provide customer service to donors and sort donated items.
• Supervise donation attendants and ensure store safety.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation. 2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.3. Assists in and ensures the enforcement of store safety and security procedures.4. Assists in settling complaints5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards2. Assists with maintaining proper staffing as it relates to budgets.3. Assists the Assistant Production Manager to accurately record the work of the department.4. Assists with monitoring the time and attendance system.5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement. 2. Excellent customer service skills.3. Basic computer skills.4. Ability to effectively communicate verbally and in writing.5. Ability to perform basic math.6. Ability to read and comprehend internal documents related to store operations.7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.2. Previous experience in the area of transportation production.3. Ability to coach and direct employees.4. Ability to gracefully adapt to periodic and rapid change.5. Fluent in English and Spanish.