Production Surface Design Supervisor

The Line Up; Eden Prairie (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

401(k) up to 2% match

Bucketlist program

Job summary

The Line Up in Eden Prairie, MN is seeking a Production Surface Design Supervisor to lead the Sublimation and Embellishment teams, delivering high-quality work on schedule. This role supervises production staff, supports continuous improvement, and collaborates with the Production Manager to meet goals and customer expectations.

Ideal candidates bring 3+ years in apparel production, decorated apparel experience, and a hands-on leadership style.

Qualifications

• 3+ years of related work experience in apparel production.
• Apparel degree or relevant work knowledge of 2+ years.
• Decorated apparel experience required (embroidery, heat transfer, sublimation).
• Dance, cheer, or skating background is a bonus, but not required.

Responsibilities

• Supervise and support Production employees within Sublimation and Embellishment departments (Rhinestones, Sequins/Spangles, Embroidery and Vinyl).
• Oversee day-to-day operations, workload distribution, and workflow within assigned departments.
• Collaborate with Production Manager and other supervisors to align with schedules and priorities.
• Coordinate with Customer Service, Design & Development, and Production teams to ensure quality results.
• Develop, document, and implement processes and best practices.
• Ensure adherence to processes, quality standards, and QA checks.
• Identify recurring challenges and support continuous improvement initiatives.
• Identify equipment repair needs and coordinate maintenance.
• Assist with vendor communication and ordering supplies.
• Onboard, train, and develop new team members.
• Conduct quarterly and annual performance reviews.
• Lead, motivate, and support the team to achieve department goals.

Skills

Team leadership

Problem solving

Attention to detail

Time management

Software proficiency

Critical thinking

Communication

Bilingual English/Spanish

Multiple software systems

Education

Apparel degree

Related work experience

Decorated Apparel experience

Tools

ERP systems

Production software

Job description

The Line Up has been helping teams make lasting memories for over 35 years! As leaders in design-forward custom apparel, our mission is to inspire joy, confidence, and connection within our Line Up family – both customers and team members. Our customers include studio, high school, and collegiate dance teams, NFL and NBA cheerleaders, synchronized skaters, and artistic athletes from all over the nation.

Based in Eden Prairie, Minnesota, we design and manufacture our apparel right here at home. As a small and growing business, we take pride in supporting our family of clients and employees and attribute our success to developing strong, lasting relationships.

We believe that great business relationships are built on core values, and we live and hire by these:

• We Genuinely care - Each day we strive to do what's in the best interest of both our customers and coworkers.
• Continuous Improvement - We know great things can be achieved through curiosity, dedication, and forward-thinking problem solving.
• Willingness to help - We show up for each other with optimism and value our varied perspectives through teamwork and collaboration.
• We Respect the details - We know that quality is found in the care and attention to details.
• Do the Right Thing - We earn trust by leading with honesty and good faith; we stand behind our word and our product.
• Get Sh*t Done - We own our seats and outcomes. We overcome obstacles, find solutions, and deliver high-quality results for our customers.

We are designers. We are craftsmen. We are a small crew providing big possibilities.

Employee Benefits

As a full-time employee, you will be eligible for the following benefits:

• Health Insurance – The company offers an ICHRA medical plan, contributing 70% of a benchmark plan premium corresponding to your age group, for the employee.
• Dental Insurance – The company contributes 50% of employee premium toward a group dental plan through Health Partners.
• Life Insurance – The company provides term life insurance coverage of $50,000 through Mutual of Omaha, at no cost to you.
• Paid Time Off – Employees receive 9 paid holidays and PTO accrued biweekly.
• 401(k) – The company offers up to 2% match.
• Bucketlist – An engaging recognition program where employees can give and receive points to use towards experiences or monetary awards.

Eligibility for some benefits includes a wait period based on the plan.

About the Job

The Production Surface Design Supervisor oversees the Sublimation and Embellishment departments and is responsible for delivering high-quality work that is completed accurately, efficiently, and on schedule. This role leads and develops production team members, supports continuous improvement, and partners closely with the Production Manager and cross-functional teams to ensure production goals and customer expectations are met.

Duties and Responsibilities

• Supervise and support Production employees within the Sublimation and Embellishment departments, which includes Rhinestones, Sequins/Spangles, Embroidery and Vinyl applications.
• Oversee day-to-day operations, workload distribution, and workflow within assigned departments.
• Partner closely with employees to identify issues, implement solutions, and maintain efficient production flow.
• Collaborate with the Production Manager and other department supervisors to ensure work aligns with overall production schedules and priorities.
• Coordinate with Customer Service, Design & Development, and Production teams to ensure high-quality results.
• Assist in developing, documenting, and implementing processes and best practices.
• Ensure employees follow established processes, quality standards, and QA checks.
• Identify recurring challenges and support continuous improvement initiatives.
• Assist in identifying equipment repair needs and ensure equipment is properly maintained.
• Support communication with vendors and assist with ordering necessary supplies.
• Onboard, train, and develop new team members.
• Conduct quarterly and annual performance reviews.
• Lead, motivate, and support the team to achieve departmental and company goals.
• Takes initiative to support evolving team and business priorities, including additional responsibilities as needed.

About You

• Strong working knowledge of apparel production processes, including sublimation and embellishment.
• Proven ability to lead teams with confidence, accountability, and a hands-on approach.
• Excellent problem-solving skills with the ability to identify root causes and implement effective solutions.
• High attention to detail with a strong commitment to quality and accuracy.
• Ability to prioritize, manage time effectively, and meet production deadlines in a fast-paced environment.
• Comfortable working within multiple software systems and able to quickly learn new tools and processes.
• Strong critical-thinking and decision-making skills using sound judgment.
• Ability to motivate, coach, and engage team members in a positive and supportive manner.
• Clear, professional verbal and written communication skills.
• Bilingual proficiency in English and Spanish is highly preferred and may be required to effectively perform certain responsibilities of the role.
• Collaborative mindset with the ability to work effectively across departments.
• Commitment to continuous improvement, efficiency, and operational excellence.

Education and Experience

• 3+ years of related work experience required.
• Apparel degree or relevant work knowledge of 2+ years.
• Decorated Apparel Experience Required (Embroidery, Heat Transfer Applications, or Sublimation)
• Dance, cheer, or skating background is a great bonus, but not required.

Physical Requirements

• Prolonged periods of standing and sitting at a desk and working on a computer.
• Must be able to stand, bend, and move easily as well as lift up to 40 pounds at times.
• Pay Range: $24.00-$28.00 - wage is dependent on experience.
• Full-time, Monday-Friday, Saturdays as needed during peak season
• To ensure customer needs are met, this position may occasionally require working more than 45 hours per week to accommodate business demands and responsibilities.
• Classification: Non-Exempt
• Reports to: Production Manager

Equal Opportunity Employer

The Line Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.