Operations Manager

Image Solutions, Inc.; Cincinnati (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive base pay

Tuition reimbursement

Matching 401(k)

Milestone rewards

Community involvement

Job summary

Image Solutions, Inc. is seeking an Operations Manager to own daily output, quality, and labor across embroidery, heat press, and QC areas. You will plan work by machine type, balance small personalization with large runs, and drive a predictable flow from drop-off to ship.

The role requires coordinating with warehouse and customer service to meet due dates and quality targets. The ideal candidate has strong leadership, experience in a dynamic manufacturing setting, and the ability to coach a

Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred)
• Strong leader of people who can build a team, set clear expectations, and hold people to standards
• Experience leading a team in a dynamic production area with shifting priorities
• Clear communication with operators, warehouse, and leadership; bilingual English/Spanish a plus

Responsibilities

• Build and post the daily machine assignment plan across multiple embroidery/quality teams.
• Balance output with QC capacity and adjust for backlog.
• Coordinate maintenance, safety, and floor organization.
• Lead start-of-shift huddles and document coaching and attendance.
• Escalate repeat problems with facts, dates, and examples.
• Ensure on-time completion and first-pass quality close to 98%+

Skills

Strong leadership

Bilingual EN/ES

Clear communicator

Floor leadership

Education

High School Diploma

Bachelor’s degree preferred

Job description

Who We AreImage Solutions is a custom uniform supplier in a $23 billion industry that is growing. We design, source, manufacture and distribute uniforms for a wide variety of regional and national organizations across a broad scope of industries. We have 2 distribution centers, located in Los Angeles, CA and Cincinnati, OH. Our mission is to make our customers, team members, and partners look and feel great at work. What sets us apart is our personalized customer service, our culture and passion for giving back to those in need. We give 10% of our annual profits to charity. Read on to find out more!

Who We AreImage Solutions is a custom uniform supplier in a $23 billion industry that is growing. We design, source, manufacture and distribute uniforms for a wide variety of regional and national organizations across a broad scope of industries. We have 2 distribution centers, located in Los Angeles, CA and Cincinnati, OH. Our mission is to make our customers, team members, and partners look and feel great at work. We give 10% of our annual profits to charity. We give 10% of our annual profits to charity. Read on to find out more!Position SummaryThe Operations Manager owns daily output, quality, and labor in the embroidery, heat press, and QC area. This role plans the day’s work across machine types, balances small personalization jobs against large project runs, keeps product moving through QC, and holds the team to production and quality standards. Success is measured by on-time completion, first-pass quality, machine utilization, and a clean, predictable flow from drop-off to ship.
Shift time is 7:00am – 4:00pm Monday-Friday (flexibility required)Responsibilities

• Build and post the daily machine assignment plan. Match work to machine type (1-head, 4-head, 6-head, 12-head) and job stream: personalization, brown-folder / small lot, non-inventory, and project runs.
• Clear due-dated personalization work on dedicated small machines. Keep high-head machines on long runs so large orders are not broken for 2–4 piece name adds.
• Triage incoming work that arrives without system visibility. Open, count, classify, and board jobs so the floor is not running from mystery boxes.
• Balance embroidery output with QC capacity. Do not overproduce onto the floor when QC is behind. Flex operators between machines and QC as backlog requires.
• Set and track standards: pieces per hour by work type, stitches / pieces / orders per day, and first-pass quality. Post results and coach to them.
• Own quality in embroidery and heat press: hoop placement, stitch alignment, trim, heat-press settings by fabric, and no-damage standards on polyester and hats.
• Train operators to run more than one machine when volume requires it. Cross-train so the area is not dependent on one person per machine.
• Partner with warehouse, purchasing, and customer service on incomplete orders, discontinued lines, and ship-ready product sitting for missing pieces.
• Coordinate machine maintenance. Log downtime, missing parts, and trim / head issues. Do not leave broken heads in the daily plan.
• Lead start-of-shift huddle: assignments, priorities, safety, and yesterday’s misses.
• Document coaching, attendance, and quality issues. Escalate repeat problems with facts, dates, and examples.
• Maintain a safe, organized work area: hoops, backing, transfers, platens, and WIP staged by job type.

Success Measures

• Personalization and dated work complete on or before due date.
• Project orders complete to the published pace (embroidery and QC, not embroidery only).
• First-pass quality: target 98%+ with no large-lot defect rates (crooked hats, mis-hoops, press marks).
• Machine uptime and utilization: planned heads running; idle time explained.
• QC backlog held to an agreed days-on-hand, not weeks of finished embroidery sitting.
• Labor flex executed without losing the day’s plan.

Requirements

• High School Diploma or equivalent (Bachelor’s degree preferred)
• Strong leader of people. Builds a team, sets clear expectations, and holds people accountable to predefined standards
• Experience leading a team in a highly dynamic work area where priorities, mix, and staffing change during the day
• Understands productivity metrics and uses them to run the day: output, quality, backlog, and labor — not gut feel alone
• Plans work from due dates, available staff, machine capacity, and what is already in QC. Adjusts the plan when the mix changes
• Clear communicator with operators, warehouse, and leadership. Willing to work the floor when needed. Bilingual English/Spanish a plus
• Experience in embroidery, heat press, or apparel decoration is preferred, not required. High school diploma or equivalent
• Must be able to work overtime or adjust hours when backlog or project dates require it
• Ability to lift up to 40 pounds and spend extended time on the production floor

What’s In It For You?

• Competitive base pay
• Tuition reimbursement program to help you invest in your future
• A supporting, thriving team focused work culture and environment. One where your co-workers really want you to succeed.
• Matching 401(k) program
• An opportunity to make an impact to the success of the company
• Milestone Rewards for 5 and 10 year anniversaries with the company
• Being a part of an organization that gives back to the community
• More info: https://www.imageinc.com/careers

Pay Range $85,000 - $105,000 USD