Production Support – Technical Lead

TechDigital Group; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Production Support Engineer with expertise in ARGO/.Net technologies to handle troubleshooting in complex systems. The ideal candidate will have over 11 years of experience, demonstrating problem-solving and analytical skills while supporting central payments applications. This pivotal role requires monitoring tools proficiency and the ability to collaborate with external vendors for effective resolutions.

Qualifications

• 11+ years of experience required, with a minimum of 8 years of Production Support.
• Experience with ARGO teller applications and monitoring tools.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Support Argo teller and central payments applications in a production environment.
• Analyze issues using Dynatrace and Splunk and collaborate with the ARGO vendor.
• Train and document knowledge for offshore teams.

Skills

Production Support

Troubleshooting

Communication

Problem Solving

Analysis

Tools

ARGO/.Net

MSSQL

Dynatrace

Splunk

Windows Servers

Job description

Job Requirements:
1. Strong production support experience in Argo teller (browser-based) and central payments applications with good communication and problem-solving skills
2. Experience in understanding ARGO EDMS alerts and initiating quick actions to resolve the issues
3. Research problems to identify root cause (defect, configuration, environmental, or system design) and work on resolution collaborating with ARGO vendor as needed. This includes analyzing transaction, network, and database tracesto identify the cause and fix for the issues.
4. Experience in monitoring tools Dynatrace and Splunk for quick triaging of issues and to set up Splunk dashboards and alerts.
5. Identify and/or capture necessary information to work with the Teller teammates or developers to recreate the identified issues when applicable.
6. Experience in troubleshooting research issues in ARGO, TCRs, scanners , and receipt printers related issues
7. Knowledge of Teller Electronic Journal (EJ) and host communication.
8. Exposure to distributed systems.
9. Familiarity with Windows servers and VMs
10. Train, document, and transfer knowledge of areas of expertise to offshore team members

Mandatory Skills:
1. ARGO/.Net
2. MSSQL
3. Dynatrace, Splunk

Experience with the ARGO Teller product is good to have.

Years of experience required: 11+
Minimum 8 years of Production Support experience is also required