Production Support Specialist (Prime Brokerage)

Nomura; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Nomura is seeking an associate in New York to support Prime Brokerage technology and reporting platforms within Global Markets IT. You will work on 1st/2nd line support, interact with traders and external clients, and ensure 24x5 availability with weekend on-call rotations.

The role requires strong SQL, Linux scripting, and experience with Autosys, Java, and Git. You will contribute to continuous improvements and collaborate across global teams to deliver reliable services.

Qualifications

• Prior experience of application support in a banking environment.
• Strong Prime Brokerage business knowledge or willingness to learn.
• Excellent communication and stakeholder management abilities.
• Experience with AI tools in a banking context is a plus.
• Proficient in SQL and Linux-based applications; scripting ability expected.
• Experience with job scheduling systems, preferably Autosys, is preferred.
• Familiarity with Windows Server environments and Git version control.

Responsibilities

• Provide production support for Prime Brokerage technologies and related client reporting platforms.
• Handle 1st and 2nd line support in a 24x5 global model with on-call rotations.
• Interact with internal users and clients to analyse technical and business logic.
• Manage client connectivity setups (API/FTP) and batch/system operations.
• Identify issues, drive continuous improvements, and coordinate with development teams.

Skills

SQL

Linux scripting

Java

Git

Communication skills

Tools

Autosys

Windows Server

Job description

Department: Technology

Location: NY

Corporate Title: Associate

The pay range for this position at commencement of employment is expected to be between $120,000 -$140,000 per year*

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Department Overview:

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Key Responsibilities:

Prime Brokerage technology, part of Global Markets IT supports and develops a range of innovative solutions for Nomura’s Equity Finance, Cash and Synthetics Prime Brokerage (PB) businesses. The team is spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices.

Production support Analyst in the New York Prime Production Services team, supporting Nomura’s Equity Finance, Cash and Synthetic PB businesses and core Prime reporting platforms

Production Services is responsible for 1st and 2nd line support of all core PB systems, spanning front-to-back booking all the way through to reporting. Supporting a 24 hour global business, the team operates a 24x5 ‘follow the sun’ support model which is backed up by 3rd level escalation to our development teams. The role requires constant daily interaction with the both internal users and clients

Typical work includes:

• Handling user and client queries - very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
• Setup and management of client connectivity (API and FTP based) to clients and vendors
• Batch and system management
• Identification and management of problems and frequent issues and driving continuous improvement to the platform and processes, including through the use of AI.

The Prime systems are interconnected with a wide range of platforms outside of Prime Services IT, so a key part of the role will be working successfully with business and technology areas from across the bank.

There is a requirement to work early and late shifts (7:30am - 4:30pm and 10:00am - 7:00pm) on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide cover on public holidays - all on a rota basis.

The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.

Core Competencies of the role include:

• Problem analysis and resolution
• Issue tracking and prioritisation
• Release management
• Capacity management
• Risk management including proactively identifying and addressing risks before they cause impact
• Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
• DR / BCP management
• Interfacing with development teams
• Understanding / learning all aspects of the business

Required Qualifications:

• Prior experience of application support in a banking environment (experience of working in a front office environment would be a major plus)
• Strong Prime Brokerage business knowledge, or demonstration of a keen desire to learn
• Strong communication skills, and confidence dealing with internal and external parties
• Experience of managing stakeholder expectations
• Experience working with AI tools (including creating new functionality) in a banking environment
• Strong SQL knowledge
• Strong experience of working with Linux based applications - ability to write scripts and work on automation
• Experience with job scheduling systems (ideally Autosys)
• Experience of working in a Windows Server environment would be highly beneficial
• Java and Git experience would be highly beneficial

Key objectives critical to success:

• Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
• Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions
• Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
• Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
• Flexibility and enthusiasm for picking up new areas as the role requires
• Desire to explore new approaches and technologies
• Desire and ability to deliver improvements to the platform and service provided
• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an “at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".