Production Support Specialist

Ball-Horticultural-Company-; West Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k/Profit Sharing

Paid time off

Tuition assistance

Onsite café

Employee Assistance Program

Job summary

Ball-Horticultural-Company- in Illinois is seeking a Production Planning/STS Support/Float to enter work orders in SAP, coordinate order intake, and support shipping and customer communications. You will maintain records and flow of work across Seed Technology Services and Lab Production, ensuring quality and on-time delivery.

The role offers a dynamic, collaborative environment with opportunities to cross-train in testing, pelleting, coating, and other production tasks as capacity requires.

Qualifications

• High school diploma or GED required.
• Ability to enter and maintain records in a computer system.
• Verbal and written communication skills for communicating with internal and external customers.
• 1+ year of experience working in an office environment or with seed.
• Microsoft Office experience.
• Bilingual in English and Spanish is a plus.
• Basic math and computer skills.

Responsibilities

• Enter Seed Production work orders using SAP to maintain a consistent production workflow.
• Coordinate STS order intake, preparation work, database entry, paperwork, shipping, and customer communications so requests move through the process accurately and on time.
• Provide timely, professional service to internal and external customers and communicate information clearly as work progresses.
• Maintain process documentation and communicate updates so coworkers have current information for completing the work.
• Share responsibilities across STS and Lab Production, moving between work areas to maintain consistent quality while meeting deadlines.
• Follow quality control measures and watch for signs of tampering or contamination during the work.
• Cross-train and float into plug testing, priming, seed pelleting, and seed coating work, including work with machinery, when capacity is needed.
• Participate in continuous improvement exercises and adapt work practices as needs and requirements change.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Description

As the Production Planning/STS Support/Float, you keep seed production and Seed Technology Services work moving by entering work orders, coordinating order and shipping activities, maintaining records, and covering work where the team needs capacity. You connect customers, coworkers, and lab production activities so work is completed accurately, on time, and with consistent quality. When done well, the role keeps customer service reliable while helping the team respond to seasonal and changing workload needs.

Requirements

Job Responsibilities

• Enter Seed Production work orders using SAP to maintain a consistent production workflow.
• Coordinate STS order intake, preparation work, database entry, paperwork, shipping, and customer communications so requests move through the process accurately and on time.
• Provide timely, professional service to internal and external customers and communicate information clearly as work progresses.
• Maintain process documentation and communicate updates so coworkers have current information for completing the work.
• Share responsibilities across STS and Lab Production, moving between work areas to maintain consistent quality while meeting deadlines.
• Follow quality control measures and watch for signs of tampering or contamination during the work.
• Cross-train and float into plug testing, priming, seed pelleting, and seed coating work, including work with machinery, when capacity is needed.
• Participate in continuous improvement exercises and adapt work practices as needs and requirements change.

Job Requirements

• High school diploma/GED.
• Ability to enter and maintain records in a computer system.
• Verbal and written communication skills for communicating with internal and external customers.
• 1+ year of experience working in an office environment or with seed.
• Microsoft Office experience.
• Bilingual in English and Spanish is a plus.
• Basic math and computer skills.

Physical Requirements

• Sitting/standing: 100% per day.
• Lift/carry: 40 lbs., 5% per day.
• Push/pull: 50 lbs., 10% per day.
• Kneeling/bending: 20% per day.
• Reaching above shoulder level: 15% per day.
• Climbing/balance using a step stool: 5% per day.
• Use of hands/fingers: 100% per day.
• Cold environment: 5°C / 41°F, 5% per day.

Hourly Pay Range: $18 – 20 / hour

Our promise to you

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long‑lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:

• Medical, dental, life and long‑term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• An onsite subsidized café overlooking 30 acres of renowned display gardens and restored natural areas
• Employee Assistance Program and Positive Health programs