Production Support Specialist

Dds Lab; Tampa (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

DDS Lab in Tampa, FL is seeking a Production Support Specialist to assist the production team with administrative tasks and documentation management. The role ensures smooth communication between departments and timely handling of production-related cases.

The specialist will resolve exceptions, manage reports, and support process improvements in a fast-paced dental laboratory environment. Full-time role based at Tampa Corporate location.

Qualifications

• Strong organizational skills and ability to prioritize multiple projects.
• Proficient in Microsoft Office Suite.
• Knowledge of production processes and Dental Laboratory industry is a plus.
• Ability to work collaboratively in a fast-paced environment.
• Ability to problem solve across functional areas of DDS Lab.
• Accuracy and strong attention to detail.
• Effective written and verbal communication.
• Ability to work independently.

Responsibilities

• Collaborate with team members to foster a positive and productive work environment.
• Oversee daily administrative activities including reviewing the exception list, OOP resolution, product change, delete cases, and report resolution.
• Conduct research on cases for resolution including credits, unknown cases, and cross-department corrections from DDS China.
• Identify areas for improvement in administrative processes to enhance efficiency.
• Perform additional duties as assigned.

Skills

Organizational skills

MS Office

Production knowledge

Collaboration

Problem solving

Attention to detail

Written and verbal communication

Independence

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Tampa Corporate - TAMPA, FL 33634, Position Type: Full Time, The Production Support Specialist plays a critical role in supporting the administrative functions of the production team. The position is responsible for managing production-related documentation and ensuring smooth communication between various departments.

Key Responsibilities

• Collaborate with team members to foster a positive and productive work environment.
• Oversee daily administrative activities, including but not limited to:
  • Reviewing and resolving the exception list
  • OOP Resolution
  • Product Change
  • Delete Cases
  • Report Resolution
    • Zero charge
    • No remake reason
    • DE deselected price
    • Zero charge
    • Digital not outsourced
    • Cases on hold
    • Negative charge cases
• Complete research on cases for resolution
  • Cases returned for credits
  • Unknown cases
  • Correction cases from other departments and DDS China
• Identify areas for improvement an administrative process to enhance efficiency
• Additional duties as assigned

Qualifications

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite
• Knowledge of production process and Dental Laboratory industry a plus.
• Ability to work collaboratively in a fast-paced environment.
• Ability to problem solve across functional areas of DDS Lab
• Accuracy and strong attention to detail
• Ability to communicate effective both written and verbal
• Ability to work independently