Production Support Manager

U469 (FCRS = US469) AAA USA Inc.; Indianapolis (IN); On-site; USD 109,000 - 202,000; Full time

Benefits offered by this job

Health, life and disability benefits

401(k) with company match

Generous time off package

Job summary

Novartis in Indianapolis is seeking a Production Support Manager to lead the Process Expert Support team and drive reliable, compliant, on-time, and cost-effective production delivery. You will oversee deviation investigations, CAPAs, change controls, training, and cross-functional collaboration to enhance performance and safety at the site.

The role requires a Bachelor’s degree in engineering/science, 5+ years in pharma manufacturing or related field, prior leadership, strong communication and

Qualifications

• Bachelor's degree in engineering, science, or a related field (or equivalent experience).
• 5+ years in manufacturing, quality, or related technical field in the pharmaceutical industry.
• Leadership experience; ability to travel ~5%.

Responsibilities

• Lead and develop the Process Expert Support team to effectively support production operations.
• Ensure certified deviation investigators and change control owners are available to meet site demand.
• Oversee training of the production support team, including investigators and cross-functional resources.
• Track deviations, CAPAs, and change controls to ensure timely closure and deliverables.
• Review investigations and support risk assessments, root-cause analysis, and preventive actions.
• Review documentation to support manufacturing (SOPs, batch records, validation documents, work orders).
• Drive process optimization, workflow improvements, and continuous improvement initiatives.

Skills

Data Analytics

Digital Literacy

HSE Policy

Education

Bachelor's degree in engineering, science, or a related field

Job description

Band Level 4 Job Description Summary

Location: Indianapolis, Indiana Relocation Support: This role is based in Indianapolis, Indiana. Novartis is unable to offer relocation support: please only apply if accessible. Take the next step in your Novartis career and help strengthen production performance at our Indianapolis site. As Production Support Manager, you will lead the Process Expert Support team and play a key role in enabling reliable, compliant, on-time and cost-effective production delivery. You will provide leadership across deviation investigations, corrective and preventive actions, change controls, production documentation, training, and continuous improvement initiatives while partnering closely across functions to resolve complex challenges and improve performance. This is an opportunity to expand your leadership impact, develop team capabilities, and help advance a culture of safety, quality, inclusion, and continuous improvement.

Key Responsibilities

• Lead and develop the Process Expert Support team to effectively support production operations.
• Ensure certified deviation investigators and change control owners are available to meet current site demand.
• Oversee training of the production support team, including investigators, subject matter experts, and cross-functional support resources.
• Track deviations, corrective and preventive actions, and change controls to ensure timely closure and key deliverables.
• Review, approve and own production investigations, support risk assessments and root-cause analysis, and assign actions to prevent recurrence.
• Review documentation to support manufacturing, including Standard Operating Procedures, batch records, white papers, validation documents, work orders, etc.
• Drive process optimization, manufacturing workflow improvements, new technology introduction, and site-wide continuous improvement initiatives.

Essential Requirements

• Bachelor's degree in engineering, science, or a related field, or equivalent experience.
• 5+ years of experience in manufacturing, quality, or a related technical field within the pharmaceutical industry.
• Prior leadership experience.
• Strong communication, analytical, and problem-solving skills.
• Demonstrated history of working collaboratively across functions and sites, with change management skills, adaptability, and ability to work under pressure.
• Knowledge of cGMP requirements and continuous improvement within a regulated environment; ability to travel approximately 5%.

Desirable Requirements

• Radiopharmaceutical experience.

Salary Range

The salary for this position is expected to range between $108,500 - $201,500 per year.

Salary Range $108,500.00 - $201,500.00

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
• Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

Skills Desired

Data Analytics, Digital Literacy, Health, Safety, and Environment (HSE) Policy

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings