Production Support Lead: SQL, CI/CD & Incident Resolution

HealthFirst; United States; Remote; USD 83,000 - 123,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) contributions

Job summary

HealthFirst is seeking a Production Support professional to review escalated tickets, prioritize resolutions, and perform SQL-backed troubleshooting. The role involves coordinating root-cause analysis, logging bugs, and guiding teams to work independently where possible.

Strong CI/CD, AWS, and analytics proficiency are expected to support HealthFirst applications. Experience with health insurance products is desirable, with excellent communication and multi-tasking abilities to thrive under

Qualifications

• Bachelor’s degree in computer science, Computer Engineering, or Information Systems or equivalent work experience.
• 5 to 7 years of relevant experience in production support.
• Minimum 5 years of hands-on SQL experience in a professional setting.
• Minimum 2 years of CI/CD experience using Jenkins, Maven, Git.
• Familiarity with Workato/MuleSoft, ServiceNow, Splunk, and Tableau.

Responsibilities

• Reviews and analyses the tickets escalated from various program teams and ensures timely resolution.
• Prioritize tickets based on urgency, impact, and relevance; categorize as needing investigation, guidance, or escalation.
• Use high-level SQL to query databases for troubleshooting information.
• Ensure incident tickets are resolved promptly and comprehensively.
• Establish measures and track tickets based on SLAs; generate metrics.

Skills

SQL

Team leadership

Communication skills

Agile experience

Problem solving

Learning quickly

Health insurance domain knowledge

Education

Bachelor’s degree (CS/CE/IS)

High School Diploma with relevant work experience

Tools

Jenkins

Maven

Git

Workato

MuleSoft

ServiceNow

Splunk

Tableau

AWS

Job description

HealthFirst is seeking a Production Support professional to review escalated tickets, prioritize resolutions, and perform SQL-backed troubleshooting. The role involves coordinating root-cause analysis, logging bugs, and guiding teams to work independently where possible.

Strong CI/CD, AWS, and analytics proficiency are expected to support HealthFirst applications. Experience with health insurance products is desirable, with excellent communication and multi-tasking abilities to thrive under