Production Support Engineer – BA4

Barclays; Hanover Township (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k)

Paid leave

Job summary

Barclays in Whippany, NJ seeks a Production Support Engineer – BA4 to monitor critical technology infrastructure, resolve production issues, and support ITIL-aligned incident, change and problem management. You will manage alerts, triage incidents, run batch processes, and contribute to capacity management, resiliency, and observability across FinCrime applications, ensuring operational stability.

The role requires hands-on technical skills, strong communication, and ability to work in

Qualifications

• Experience applying ITIL practices for incident, change, and problem management.
• Strong Oracle database and Unix shell scripting experience.
• Experience developing scripts in Shell/Python and scheduling jobs with Autosys or TWS.
• Familiarity with monitoring tools AppDynamics and ITRS Geneos.
• Proven log analysis, debugging and SRE/observability experience.

Responsibilities

• Provide technical support for service management to resolve complex issues for a client or group of clients.
• Execute preventative maintenance tasks on hardware/software and monitor tools to prevent issues.
• Maintain a knowledge base with documented resolved cases for future reference.
• Analyze system logs and user reports to identify root causes and provide resolutions (hardware, software, network).
• Proactively tune monitoring tools, thresholds and alerts to improve stability and efficiency.

Skills

ITIL practices

Log analysis

SRE/Observability

Analytical thinking

Communication skills

Tools

Oracle

Unix shell scripting

Autosys

TWS

AppDynamics

ITRS Geneos

Job description

Hanover Township, New Jersey, United States

Aug 24, 2026

$80,000 - $120,000/year

Job Description

Purpose of the role: To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities:

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Production Support Engineer – BA4. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. Our mission is to deliver innovative solutions while maintaining the stability and reliability of applications across the Financial Crime Technology portfolio. In this role, you will play a critical part in resolving user-reported production issues and batch failures, managing alerts, triaging incidents, and supporting change and capacity management in line with ITIL standards. Your contributions will help ensure the operational resilience of FinCrime systems that support essential regulatory compliance.

To be successful as a Production Support Engineer – BA4, you should have:

Practical experience applying ITIL practices for incident, change, and problem management within a production support environment

Proficiency in database technologies, particularly Oracle, along with Unix-based shell scripting

Experience developing shell/Python scripts and managing job scheduling using tools such as Autosys or TWS

Familiarity with performance monitoring tools like AppDynamics and ITRS Geneos

Ample capabilities in log analysis, debugging, and implementing site reliability engineering (SRE) and observability practices

Other highly valued skills include:

Considerable analytical thinking and troubleshooting capabilities

Ability to operate effectively in shift-based support environments

Excellent verbal and written communication skills

High attention to detail with a strong sense of operational discipline

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $80,000

Maximum Salary: $120,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Barclays

Banking you expect, with the data and insights you don’t. We look beyond numbers to give our clients the big picture.

Barclays Corporate Banking offers tailored financial solutions to UK businesses with annual turnovers exceeding £6.5 million, supporting their growth and development.

Banking Credit Intermediation Financial Services

Company size 10,001+ employees

Company type Public company Founded 1690

Total funding 0

Momentum

Team growth

8% in 12 mo

2,558 employees on LinkedIn

Oct 22 May 26

Capital

Funding history

Footprint

Where they work

1 Churchill Place, London, E14 5HP, GB One Molesworth Street, Dublin, D02 RF29, IE