Production Support Engineer

Syms Strategic Group, LLC; Overland Park (KS); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group seeks a Production Support Engineer to provide high-level operational support for complex cloud systems. You will work remotely with VA stakeholders, maintaining infrastructure and ensuring security policy compliance.

The role requires deep expertise in AWS/Azure, Linux/Windows admin, automation scripting, and CI/CD practices, with a focus on reliability and rapid incident response. This is a W-2, full-time remote position based in the U.S.

Qualifications

• Experience with AWS and/or Azure Cloud platforms, including S3, Step Functions, Batch Jobs and CloudWatch.
• Proven track record managing and maintaining large-scale production systems.
• Strong Linux/Unix and Windows admin experience.
• Experience with user management, permissions and monitoring.
• Scripting in Python, Bash, or PowerShell for automation.
• Experience with Ansible, Puppet, Chef or SaltStack.
• Familiarity with IaC tools like CloudFormation.
• Experience with monitoring tools including CloudWatch, DynaTrace, and similar.
• Knowledge of network protocols, firewalls and VPN setup.
• Experience with database systems such as AWS RDS SQL Server or Oracle RDMBS/RDS.
• Knowledge of DB performance tuning and backup/recovery processes.
• Knowledge of CI/CD pipelines and Git-based workflows.
• Familiarity with GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills and ability to work cross-functionally.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures for data analysis and issue resolution.
• Detect, isolate, document, report, and resolve outages or problems in production systems.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls regarding hardware and software problems; escalate as needed.
• Communicate status of key issues to users and senior management.
• Maintain and install computing infrastructure; ensure VA standards and security policies.
• Contribute to continuous improvement of IT systems and procedures.
• Maintain inventory of system assets.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

CloudFormation

CI/CD pipelines

Git

GitHub Actions

CodeBuild/CodeDeploy

CloudWatch

DynaTrace

Network security

SQL Server (RDS) / Oracle

DB tuning/backup

Education

Bachelor’s degree in Computer Science / Information Technology / Systems Engineering

Tools

Git

Job description

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $85,389 - $116,975

Essential Duties and Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Required Skills and Experience

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
• Proven track record of managing and maintaining large-scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
• An ability to troubleshoot and optimize system performance and reliability
• An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Experience with secure best practices for production systems
• Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
• Knowledge of database performance tuning and backup/recovery processes
• Knowledge of CI/CD pipelines
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
• An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
• Strong attention to detail to ensure system stability and data integrity
• An ability to quickly adapt to new technologies and processes
• A willingness to be on-call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

Professional Certifications

None required

Years of Professional Experience

8+ years of experience in systems engineering or a related field, particularly in production environments

3+ years of experience with SQL query and monitoring

Desired experience

Electronic Data Interchange X.12 (EDI) Medical Claims

• X.12 medical claims (837, 834, 277, etc)

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Formal Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

Citizenship Requirement

U.S. Citizenship required for this specific opportunity

Security Clearance Requirements

Must possess or qualify for a Public Trust (MBI)

CRITICAL NOTES:

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
4. This is a W-2 position
5. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
6. As part of our screening process, you will be requested to provide a link to your LinkedIn profile

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.