Production Support Engineer

Quantum Technologies. LLC; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A technology services firm in Dallas, Texas, is seeking a skilled Production Support Developer. This individual will enhance applications using Camunda, Java, GraphQL, React, and Azure. The role requires strong problem-solving and communication skills, alongside the ability to work independently in a fast-paced environment. The ideal candidate must be flexible with working hours, including weekends and off-hours support. Competitive compensation and a supportive team culture are offered.

Qualifications

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support.
• Knowledge of Microsoft Azure services.

Responsibilities

• Provide ongoing support for production systems.
• Troubleshoot and resolve issues across the tech stack.
• Collaborate with development teams for fixes and enhancements.
• Monitor system health and proactively identify problems.
• Participate in on-call rotations and adjust schedules for urgent support.
• Document support processes.

Skills

Camunda

Java

GraphQL

React

Azure

Problem-solving skills

Communication skills

Job description

Overview

Top Skills Required: Camunda, Java, GraphQL, React, Azure. Need someone who can work a shifted schedule, sometimes weekends, and handle escalation tickets. The client has noted many fires can come up and they are looking for someone who can jump in and be available.

We are seeking a skilled and proactive Production Support Developer to join our team. This role involves both development and support responsibilities, with a focus on maintaining and enhancing applications built using Camunda, Java, GraphQL, React, and Azure. The ideal candidate will be comfortable working in a fast-paced environment, handling urgent issues, and occasionally adjusting their schedule to accommodate weekend or off-hours support needs.

Your Impact

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Participate in on-call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

Your Skills & Experience

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively in a support-driven environment.

Preferred Qualifications

• Experience in a production support or DevOps role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

Work Schedule

• Flexibility to work shifted hours or weekends as needed.
• Availability to respond to urgent tickets outside of standard business hours.

QUANTUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. QUANTUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will QUANTUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.