Production Support Engineer

Cloud Analytics Technologies, LLC; Dallas (TX); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A tech solutions company in Texas is seeking a Production Support Developer to join their team. This position involves both development and support responsibilities, with a focus on Camunda, Java, GraphQL, React, and Azure. The ideal candidate should be prepared for a fast-paced environment, able to troubleshoot urgent issues, and work a flexible schedule that may include weekends. Strong problem-solving and communication skills are essential, as well as experience in a production support role.

Qualifications

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively in a support-driven environment.

Responsibilities

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack.
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Document support processes and contribute to knowledge base articles.

Skills

Support role: Camunda

Java

GraphQL

React

Azure

Problem-solving

Communication skills

Independence

Job description

Top Skills Required:

• Support role: Camunda, Java, GraphQL, React, Azure

Need someone to be able to work a shifted schedule, sometimes weekends. Need to be able to handle escalation tickets. Clienthas noted many ‘fires’ can come up and they are looking for someone to be able to jump in, be available.

We are seeking a skilled and proactive Production Support Developer to join our team. This role involves both development and support responsibilities, with a focus on maintaining and enhancing applications built using Camunda, Java, GraphQL, React, and Azure. The ideal candidate will be comfortable working in a fast‑paced environment, handling urgent issues, and occasionally adjusting their schedule to accommodate weekend or off‑hours support needs.

Your Impact

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Participate in on‑call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

Your Skills & Experience

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands‑on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem‑solving and communication skills.
• Ability to work independently and manage time effectively in a support‑driven environment.

Preferred Qualifications

• Experience in a production support or DevOps role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

Work Schedule

• Flexibility to work shifted hours or weekends as needed.
• Availability to respond to urgent tickets outside of standard business hours.

Equal Opportunity Employer

CLOUD ANALYTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. CLOUD ANALYTICS TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will CLOUD ANALYTICS TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.