Production Support Engineer

Robotics Technologies LLC; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a skilled Production Support Developer to provide development and support for applications using Camunda, Java, GraphQL, React, and Azure. The ideal candidate will thrive in a fast-paced environment, managing urgent issues and flexible schedules. Responsibilities include ongoing support, troubleshooting across the tech stack, and collaborating with development teams. Key skills include strong experience with Camunda and Java, problem-solving abilities, and excellent communication skills.

Qualifications

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support.
• Working knowledge of Microsoft Azure services.
• Ability to work independently in a support-driven environment.

Responsibilities

• Provide ongoing support for production systems.
• Troubleshoot and resolve issues across the tech stack.
• Collaborate with development teams to implement fixes.
• Monitor system health and identify potential problems.
• Participate in on-call rotations based on priority issues.
• Document support processes and contribute to knowledge base.

Skills

Camunda BPM

Java

GraphQL

React

Microsoft Azure

Problem-solving

Communication skills

Job description

We are seeking a skilled and proactive Production Support Developer to join our team. This role involves both development and support responsibilities, with a focus on maintaining and enhancing applications built using Camunda, Java, GraphQL, React, and Azure. The ideal candidate will be comfortable working in a fast‑paced environment, handling urgent issues, and occasionally adjusting their schedule to accommodate weekend or off‑hours support needs.

Top Skills Required:

• Camunda, Java, GraphQL, React, Azure
• Ability to work a shifted schedule, sometimes weekends, and handle escalation tickets
• Availability to jump in during urgent issues (“fires”)

Your Impact:

• Provide ongoing support for production systems, ensuring high availability and performance
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure)
• Collaborate with development teams to implement fixes and enhancements
• Monitor system health and proactively identify potential problems
• Participate in on‑call rotations and be available for weekend or shifted schedules based on priority issues
• Document support processes and contribute to knowledge base articles

Your Skills & Experience:

• Strong experience with Camunda BPM and workflow orchestration
• Proficiency in Java and backend development
• Familiarity with GraphQL APIs and query optimization
• Hands‑on experience with React for frontend support and debugging
• Working knowledge of Microsoft Azure services and deployment pipelines
• Excellent problem‑solving and communication skills
• Ability to work independently and manage time effectively in a support‑driven environment

Preferred Qualifications:

• Experience in a production support or DevOps role
• Familiarity with monitoring tools and incident management systems
• Understanding of CI/CD pipelines and agile methodologies

Work Schedule:

• Flexibility to work shifted hours or weekends as needed
• Availability to respond to urgent tickets outside of standard business hours

ROBOTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTICS TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTICS TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.