Production Support Director II

Truist; Raleigh (NC); On-site; USD 85,000 - 95,000; Full time

Job summary

A leading financial services company is seeking a Production Support Director II to lead teams in developing technology solutions and resolving complex issues. This role involves management responsibilities including hiring and performance reviews, and requires deep knowledge of technical and organizational challenges in an Agile environment. The ideal candidate brings significant experience in software engineering and project management, especially within financial services.

Benefits

401k plan

Medical, dental, and vision insurance

Paid vacation and sick days

Qualifications

• Eight years of experience in IT software engineering and five years of relevant business experience.
• Experience in project management with at least two years of management experience.
• Broad knowledge of technology trends and ability to create effective business solutions.

Responsibilities

• Lead teams to develop technology solutions that meet business needs.
• Identify and resolve complex technical and operational issues.
• Ensure developed code adheres to established acceptance criteria.

Skills

Negotiation

Technical problem solving

Team leadership

Education

Bachelor degree

Job description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Lead a team or teams responsible for technology solutions that meet business needs and satisfy risk and operational requirements of the

Tech organization. Identify and resolves complex technical, operational, risk management, and organizational challenges for an LOB or

several Sub LOBs. Leverage emerging technologies and automation to improve business efficiencies, enhance speed-to-market of solution

delivery, and support business and enterprise transformation and optimization. Has full management responsibilities for teammates: hiring,

disciplinary, coaching, terminating, performance reviews.

In an Agile environment: Act as an Agile champion. Primarily responsible for delivering high quality working software and automating

manual/reusable tasks. Leverage engineering practices to deliver business value. Responsible for oversight of software engineering and unit

testing, and supporting integration and functional testing. Oversee warranty support and knowledge transfer to production support. Ensure

developed code is in accordance with the acceptance criteria established by the Product Owner.

SCOPE: The differentiating factor between levels of SWE Director is scope, such as size of budget and headcount, and complexity of the

business line and related technologies.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not

mentioned below. Specific activities may change from time to time.

• Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules
  
  
  

and budgets, including Agile methodologies.

• Oversee the planning, design, engineering, testing and deployment of application projects in conjunction with a variety of resources,
  
  
  

which may include Waterfall or Agile approaches.

• Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term
  
  
  

operations planning and performance, and broader business objectives and priorities.

• Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding
  
  
  

and coaching team members.

• Identify and resolve complex technical, operational, and organizational problems.
• Impact results by supporting the funding of projects, products, services, and/or technologies.
• Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the
  
  
  

necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and

mitigated appropriately.

• May play lead role or technical consultant role in large or complex projects or initiatives.
• Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.
  
  
  

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

• Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT
  
  
  

software engineering, five years’ relevant business experience (i.e. making technical-related decisions on the business side), five years’

experience in project management, and at least two years of management experience

• Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies
  
  
  

employed to continually meet the demands of clients and regulators

• Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and
  
  
  

turn them into effective business solutions

• Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with
  
  
  

vendors for relevant products and services

• Ability to solve unique and highly complex technical, operational, and organizational problems
• Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives
• Experience managing projects with enterprise-wide implications from conception through implementation
  
  
  

Preferred Qualifications:

• Understanding of multiple approaches to Software Engineering
• Full understanding of Agile methodology
• Experience leading teams in an Agile organization, particularly those practicing DevSecOps, and/or are in transition from traditional
  
  
  

waterfall approach to Agile approach

• Banking or financial services experience
  
  
  

Other Job Requirements / Working Conditions

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 50%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

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