Production Support Coordinator

Laitram; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Laitram Machine Shop, L.L.C. in New Orleans, LA, seeks a Production Support Coordinator to help run daily production flows and ensure orders are entered correctly in the ERP system.

You will coordinate with procurement, engineering, and shop floor teams to maintain accurate routings, lead times, and material availability, supporting on-time delivery. The role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Associate's degree in business, supply chain management, engineering, operations, finance, accounting, or a related field; or a minimum of 2 years of relevant manufacturing experience.
• Minimum 2 years of experience in production scheduling, production planning, customer service, sales, or related manufacturing support.
• Experience working within an Enterprise Resource Planning system, preferably in a manufacturing environment.
• Ability to read and interpret technical documents, drawings, and blueprints.
• Experience coordinating cross‑functional tasks or supporting teams across production, procurement, engineering, quality, or customer‑facing functions.
• Demonstrated ability to use a structured approach to problem‑solving and follow‑through.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Clear and effective communication skills, including the ability to present information to internal teams and stakeholders.
• Proficiency with Microsoft Office applications, particularly Excel, and comfort working with analytical tools.

Responsibilities

• Use the company ERP system to enter new orders and maintain accurate production information.
• Ensure orders are complete, including routings, documentation, pricing, and delivery expectations.
• Process order modifications, cancellations, and expedited requests with timely communication.
• Lead production planning activities across multiple programs considering capacity and material availability.
• Interpret and act on MRP messages to support procurement and rescheduling.
• Coordinate with inventory management and procurement to confirm material availability and on‑time delivery.
• Monitor work orders and address shortages, engineering changes, and shifting priorities.
• Respond to customer requests regarding feasibility, lead times, status, and quotations.
• Communicate across Machine Shop teams to ensure throughput and timely issue resolution.
• Participate in continuous improvement efforts in Production Control.

Education

Associate's degree

Tools

Oracle ERP

Microsoft Excel

Job description

Laitram Machine Shop, L.L.C. has a position available for a Production Support Coordinator.

Laitram Machine Shop, provides high-value machining and related services to the Laitram divisions and select outside customers. Laitram Machine Shop is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

• Use the company ERP system effectively and consistently to enter new orders, maintain accurate production information, and support reliable workflow execution.
• Ensure new orders are complete and accurate, including routings, documentation, material selection, pricing, and delivery expectations.
• Process order modifications, cancellations, and expedited requests in a timely manner while communicating updates quickly to the appropriate teams.
• Lead production planning activities across multiple programs, balancing capacity, material availability, customer commitments, and schedule demands.
• Interpret and act on MRP action messages to support procurement decisions, rescheduling, and timely work order releases.
• Partner with inventory management and procurement teams to confirm material availability, coordinate material receipt, and support on‑time delivery.
• Monitor and manage work order execution, proactively addressing material shortages, engineering changes, and shifting priorities.
• Respond promptly to customer requests related to feasibility, lead times, order status, and quotations.
• Communicate effectively across Machine Shop teams to support smooth throughput, alignment on priorities, and timely issue resolution.
• Participate in continuous improvement efforts focused on Production Control processes, including leading small improvement projects as needed.

Requirements

• Associate's degree in business, supply chain management, engineering, operations, finance, accounting, computer science, or a related field; or a minimum of 2 years of relevant experience in a manufacturing environment.
• Minimum of 2 years of experience in production scheduling, production planning, customer service, sales, or a related manufacturing support role.
• Experience working within an Enterprise Resource Planning system, preferably in a manufacturing environment.
• Ability to read and interpret technical documents, drawings, and blueprints.
• Experience coordinating cross‑functional tasks or supporting teams across production, procurement, engineering, quality, or customer‑facing functions.
• Demonstrated ability to use a structured approach to problem‑solving and follow‑through.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Clear and effective communication skills, including the ability to present information to internal teams and stakeholders.
• Proficiency with Microsoft Office applications, particularly Excel, and comfort working with analytical tools.

Desired Qualifications

• 4+ years of experience in production planning, customer service, business development, project management, or a related manufacturing support role.
• Hands‑on experience with Oracle ERP or a similar manufacturing ERP system.
• Strong interpersonal skills with the ability to collaborate effectively with production staff, engineering, procurement, quality, customer service, and management.
• Demonstrated ability to drive follow‑up, resolve issues, and support continuous improvement efforts across functions.

EOE/M/F/Vet/Disabled