Production Support Assistant

Radwell-International; Glendale (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits start Day 1

15 PTO days

Paid company holidays

Disability insurance

Life insurance

401(k) with company match

Job summary

Radwell International LLC is seeking a Production Support Assistant to coordinate repair parts and expedite delivery within the production flow. You will communicate status updates via phone, email, and fax to keep customers informed.

The role emphasizes collaboration, data support for monthly metrics, and assisting production teams with inventory tasks in a fast-paced, on-site environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of related experience preferred.
• Technical or industrial product knowledge a plus.

Responsibilities

• Expedite and communicate when expected delivery dates are missed for production statuses.
• Coordinate repair parts within standard production flow and keep customers updated.
• Assist with data research and metric tracking for monthly reviews.
• Support production team leaders and technicians with inventory-related tasks.
• Perform other duties as assigned.

Skills

Organizational skills

Team collaboration

Communication skills

Attention to detail

Multi-tasking

Problem solving

Fast pace adaptability

Education

High School Diploma

1-3 years related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Production Support Assistant
Radwell International LLC | Production Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
7860 N 106th Ave, Glendale, AZ 85037

The Production Support Assistant position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required.

Key Responsibilities

• Expedite and communicate when expected delivery dates are missed for the following production statuses:
• Awaiting Assignment / Dispatched to Technician / Being Repaired
• Awaiting Parts / Parts Research / Parts Ordered
• QA Further Evaluation / BER Evaluation
• Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
• Ensure customers are provided with all available options through purchasing, sales, and engineering as required
• Manage follow‑up processes to confirm customer satisfaction after corrective action
• Assist with data research and fact‑finding to support technician monthly performance reviews and metric tracking
• Support Repair Production Team Leaders and Technicians with inventory management related to production processes
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong organizational and time‑management skills
• Ability to work collaboratively in a fast‑paced team environment
• General working knowledge of Microsoft Word, Excel, and Outlook
• Strong focus on department growth and process improvement

Knowledge & Skills Required

• Excellent communication skills
• Strong computer proficiency
• Ability to multi‑task
• Ability to work at a fast pace
• Attention to detail
• Strong problem‑solving abilities

Education & Experience

• High School Diploma or equivalent required
• One to three years of related experience and/or training
• Technical or industrial product knowledge a plus

Physical Demands

• Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent lifting of up to 25 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching

Radwell International LLC is an equal opportunity employer