Production Support Assistant

Radwell International; Glendale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Disability coverage

Life insurance

401(k) with company matching

Job summary

Radwell International is seeking a Production Support Assistant in Glendale, AZ to review, coordinate, and expedite repair parts within the standard production flow. You will help ensure quality and on-time delivery by communicating revised delivery expectations to customers via phone, email, and fax.

This full-time, on-site role requires strong organizational skills, collaborative work, and proficiency with Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of related experience preferred.
• Technical or industrial product knowledge is a plus.
• Excellent communication and problem-solving abilities.

Responsibilities

• Expedite and communicate delivery dates for production statuses.
• Coordinate repair parts and update customers on status.
• Support production team leads and technicians with inventory management.
• Enhance customer communication processes to improve satisfaction.
• Contribute to data research and metric tracking for performance reviews.

Skills

Organizational skills

Time management

Team collaboration

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Production Support Assistant

Radwell International LLC | Production Operations

Category: Warehouse/Shipping/Logistics

Job Location: Glendale, AZ, US

Position Type: Full-Time/Regular

Full-Time | Hourly | On-site

Schedule: Monday–Friday – 8:00am to 5:00pm

7860 N 106th Ave, Glendale, AZ 85037

The Production Support Assistant position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required.

Key Responsibilities

• Expedite and communicate when expected delivery dates are missed for the following production statuses:
• Awaiting Assignment / Dispatched to Technician / Being Repaired
• Awaiting Parts / Parts Research / Parts Ordered
• QA Further Evaluation / BER Evaluation
• Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
• Ensure customers are provided with all available options through purchasing, sales, and engineering as required
• Manage follow‑up processes to confirm customer satisfaction after corrective action
• Assist with data research and fact‑finding to support technician monthly performance reviews and metric tracking
• Support Repair Production Team Leaders and Technicians with inventory management related to production processes
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong organizational and time‑management skills
• Ability to work collaboratively in a fast‑paced team environment
• General working knowledge of Microsoft Word, Excel, and Outlook
• Strong focus on department growth and process improvement

Knowledge & Skills Required

• Excellent communication skills
• Strong computer proficiency
• Ability to multi‑task
• Ability to work at a fast pace
• Attention to detail
• Strong problem‑solving abilities

Education & Experience

• High School Diploma or equivalent required
• One to three years of related experience and/or training
• Technical or industrial product knowledge a plus

Physical Demands

• Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent lifting of up to 25 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching

Radwell International LLC is an equal opportunity employer