Production Support Analyst

FIS; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Job summary

FIS is seeking a Production Support Analyst to support live software systems for multiple clients. You will collaborate with Client Experience and Professional Services teams to ensure stable operations.

The role emphasizes ownership of data structures, issue investigation, and basic Windows and SQL Server administration, with opportunities to lead SRE projects across applications.

Qualifications

• Technical proficiency with operating systems, databases, networking, and troubleshooting.
• Ability to analyze complex issues, identify root causes, and develop solutions.
• Strong written and verbal communication with technical and non-technical audiences.
• 3–4 years in customer service or tech support.
• Willingness to learn new technologies and adapt to changing priorities.

Responsibilities

• Own processes and data structures.
• Investigate and resolve issues.
• Basic Windows administration.
• Basic SQL Server administration.
• General troubleshooting.

Skills

Technical proficiency

Communication skills

Problem solving

Adaptability

Customer service experience

Tools

Windows OS

SQL Server

Networking fundamentals

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

As a Production Support Analyst, you’ll be working with global clients to

• Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications
• Install application release updates for these applications
• Lead SRE projects for the applications

About the team:
Be a part of a team of analysts who

• Support the production systems of major financial institutions
• Manage changes to those systems
• Ensure compliance with policy and standards

What you will be doing:

As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

Responsibilities include:

• Ownership of processes and data structures
• Issue investigation and resolution
• Basic Microsoft Windows administration
• Basic SQL Server administration
• General troubleshooting

What you will need:

A candidate for Production Support Specialist will require:

• Technical Proficiency including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies.
• The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving.
• Effective communication skills for interacting with both technical and non-technical stakeholders. Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing.
• Prior experience (3-4 years) in customer service or technical support roles
• Candidates must be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.

Added bonus if you have:

• Prior experience supporting the FIS Credit Risk Manager application

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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