Production Support Analyst

Foxhole Technology; Arlington (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Foxhole Technology seeks a Production Support Analyst to join the Operations team supporting a federal agency. You will oversee 70+ applications and 4 missions, monitor production systems, and help resolve incidents with collaboration across teams.

The role requires a Bachelor's degree and 7 years IT/communications experience, with SQL skills and familiarity with Toad as a plus. This is a hybrid role with 1–2 days onsite weekly.

Qualifications

• Bachelor's degree in IT/related field.
• 7 years of IT/communications experience.
• Experience with SQL; Toad is a plus.

Responsibilities

• Monitors production applications, jobs, and incident tickets; analyzes and resolves or escalates.
• Creates KBAs and SOPs to improve issue resolution times.
• Collaborates with development teams to troubleshoot incidents and root causes.
• Writes SQL queries and analyzes tables, functions, procedures, and triggers.
• Demonstrates strong analytic and communication skills under pressure.

Skills

SQL

Education

Bachelor's Degree

Tools

Toad

Job description

Work Arrangement: Hybrid (1-2 days onsite per week)

Clearance: Active Secret

Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise – across the organization and around the world.

Foxhole Technology is seeking a Production Support Analyst to join our team in support of a federal agency. This role will be a part of the Operations team on the program and will support over 70 applications and 4 missions.

Key Roles and Responsibilities

• Monitors the production applications, scheduled jobs, and incident management ticketing system; receives incidents and requests from end-users, analyzes them, and either responds to the end user with a solution or escalates to the appropriate resolver group.
• Assists in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
• Collaborates with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
• Writes SQL queries and analyze tables, grants, functions, procedures, packages and triggers.
• Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.

Qualifications

• Bachelor's Degree
• 7 years of experience working in IT/Communications
• Experience with SQL and Toad a plus
• Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. May be exposed to dust/dirt, humidity, and noise

Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.