Production Supervisor - L4 - 2nd Shift - NAIC2

World Wide Technology; Edwardsville (IL); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

401k with company matching

Profit sharing

Paid Time Off

Job summary

World Wide Technology (WWT) seeks a Production Supervisor in Edwardsville, IL to lead a team of associates and subcontractors in a climate-controlled production environment. You will set daily objectives, coach staff, and monitor KPIs to ensure safety, quality, and on-time delivery.

The role emphasizes staffing, training, escalation management, and collaboration with cross-functional teams to optimize efficiency and meet customer requirements. Strong leadership and Lean principles are essential.

Qualifications

• Associate degree, bachelor’s degree or relevant work experience.
• 3+ years of experience supervising a medium size team (15-25 direct reports on average).
• Basic understanding of LEAN methodology and concepts is preferred.
• Overall planning and execution of enhancing quality and customer service.
• Product progress reports.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to elevate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition
• Proactively plans for upcoming production work
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals
• Engaged fully with enabling policy, process, Standards and Governance
• Able to address operational and personnel issues affecting their functional area
• Manages escalations from Team & Customers
• Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies
• Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Skills

LEAN methodology

Team supervision

Resource planning

Quality improvement

Cross-functional collaboration

Education

Associate degree / Bachelor’s degree or relevant work experience

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

A Brief Overview

Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Job Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to elevate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition
• Proactively plans for upcoming production work
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals
• Engaged fully with enabling policy, process, Standards and Governance
• Able to address operational and personnel issues affecting their functional area
• Manages escalations from Team & Customers
• Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies
• Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Qualifications

• Associate degree, bachelor’s degree or relevant work experience
• 3+ years of experience supervising a medium size team (15-25 direct reports on average)
• Basic understanding of LEAN methodology and concepts is preferred.
• Overall planning and execution of enhancing quality and customer service
• Product progress reports

Knowledge, Skills, And Abilities

• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
• Demonstrates knowledge of the processes for ordering, shipping, and warehousing materials to support production and satisfy demand
• Continuously seeks new ways of working to make processes run smoother and faster
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met
• Actively controls and structures use of time to most effectively accomplish work, projects, and goals
• Resolves issues by diagnosing problems, determining possible resolutions, and implementing effective solutions
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Essential Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: FrequentExtremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?

This position manages people

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $65,200 to $81,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

World Wide Technology is an Equal Opportunity Employer