Production Supervisor

Radwell International; Patuxent (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the repair industry seeks a technician manager responsible for overseeing technician assignments and ensuring quality control of products before shipping. The role requires strong supervisory skills and technical expertise, ensuring efficiency in operations and adherence to standards. Candidates with a High School Diploma and relevant technical experience are encouraged to apply.

Qualifications

• Experience managing a team of technicians.
• Ability to troubleshoot, solder components and use hand and power tools is required.
• High School Diploma or equivalent required.

Responsibilities

• Manage technician assignments ensuring products are repaired, tested, and cleaned.
• Address warranty returns within 24 hours.
• Analyze productivity and recommend improvements.

Skills

Troubleshooting

Soldering

Supervisory skills

Strong Computer proficiency

Multi-tasking

Problem-solving

Understanding of repair and testing procedures

Education

High School Diploma or equivalent

One to Three years Technical School Diploma or experience

Associates Degree preferred

Tools

Hand and power tools

Job description

The primary duties of this position are to manage the assignments of technicians making certain that all products are repaired if necessary, tested and cleaned before shipping to our Customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete a minimum of volume by the technician group assigned. Address all warranty returns for each technician within 24 hours of receipt from customer
• Communicate all delays to appropriate department for customer contact
• Analyze productivity, methods and procedures and to make recommendations to management to improve efficiencies.
• Monitor all orders and warranties assigned to his/her technical group(s)
• Keep all areas including; benches, podiums and supplemental spaces extremely clean and organized at all times. Maintain an organized shop.
• Manage proper maintenance and handling of company inventory
• Document deficiencies, poor conduct as well as improvements and excellent conduct in MRS system
• Insure that all appropriate notes are updated in company information databases
• Insure that appropriate assets are used for testing of product
• Perform final Quality check of completed work
• May be modified from time to time. Other duties, tasks and work may be assigned.

SUPERVISORY RESPONSIBILITIES

Repair Technicians (3-9)

QUALIFICATIONS

• Ability to troubleshoot and solder components is required.
• Use of hand and power tools.
• Supervisory skills

**KNOWLEDGE & SKILLS REQUIRED **

• Strong Computer proficiency
• Being able to multi-task
• Ability to work at fast pace
• Problem solving abilities
• Understanding of repair and testing procedures

PHYSICAL DEMANDS

• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Lifting requirements include frequent lifting of up to 25 pounds and continuous lifting of up to 10 pounds

**EDUCATION & EXPERIENCE **

• High School Diploma or equivalent required
• One to Three years Technical School Diploma or experience.
• Technical or Industrial product knowledge a plus

Required Skills

Required Experience

• Qualifications

  Associates Degree preferred, High School Diploma or equivalent.