Production Supervisor

Dnata; Everett (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) and healthcare benefits

Complimentary daily meals

Job summary

dnata Catering USA in Everett, MA, seeks a Food Production Supervisor to oversee the efficient and high-quality production of airline meals. You will manage a team of chefs, cooks, and kitchen staff, ensuring meals meet recipes, portions, and presentation standards while upholding safety and hygiene regulations.

You will collaborate with the Executive Chef and culinary team to optimize workflow, reduce waste, and maximize productivity, including supplier coordination for timely ingredient

Qualifications

• Proficiency with MS Word and Excel.
• 3+ years in manufacturing or airline catering environments.
• Ability to speak effectively before groups and read/interpret documents.
• Knowledge of HACCP and general food safety standards.

Responsibilities

• Lead and motivate the morning or afternoon food production team.
• Ensure on-time performance and adherence to recipes, portions, and presentation.
• Develop streamlined processes to improve accessibility, availability, cost, quality, and production assurance.
• Maintain systems for productivity, safety, and quality compliance (HACCP, FDA).
• Manage day-to-day production Supervisors and assembly room staff and communicate costs and timelines.
• Plan work to ensure on-time delivery and manage multiple priorities within schedules.

Skills

Microsoft Word

Microsoft Excel

Public speaking

Reading documents

HACCP knowledge

Team leadership

Education

AA degree / equivalent

Job description

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer

• Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift

Our Mission

• To be the word's most admired air and travel provider

Our Core Values

• We Are Safe
• We Are Future Thinkers
• We Play To Win
• We Respect Everyone and Work As A Team

As a Food Production Supervisor for dnata Catering, you will be responsible for overseeing the efficient and high-quality production of food items for airline passengers. Your main role will be to manage and lead a team of production staff, including chefs, cooks, and kitchen assistants, in executing food preparation, cooking, and packaging processes. You will work closely with the Executive Chef and culinary team to ensure that all meals are prepared according to established recipes, portion sizes, and presentation standards. Additionally, you will be responsible for monitoring and maintaining the highest levels of food safety and hygiene, strictly following industry regulations and guidelines. Your expertise in production planning, inventory management, and kitchen operations will be essential in optimizing workflow, reducing waste, and maximizing productivity. You will also collaborate with suppliers to ensure the timely delivery of ingredients and materials necessary for production. As a Food Production Manager, your strong organizational and problem-solving skills will be crucial in addressing any operational challenges and ensuring smooth operations. By maintaining a high level of quality control and efficiency, you will contribute significantly to the success and reputation of dnata Catering.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead and motivate the AM or PM food production team.
• Safeguard on time performance
• Develop and streamline process, e.g., accessibility, availability, cost, quality, and production assurance.
• Guarantee systems for best productivity.
• Attend food tasting sessions as required.
• Adhere to food safety compliance, HACCP regulations, Medina, FDA, dnata's internal rules and regulations.
• Manage day-to-day food production Supervisors / and assembly room staff.
• Guide communications to ensure food cost goals and on-time delivery of finished product are guaranteed.
• Plan assigned work to ensure on-time delivery of finish product.
• Manage multiple priorities and meet frequent short timeline goals and deadlines.
• Calculate labor standards according to flight production schedules and meal order volumes (shift schedules)
• Stay within budgeted labor goals (total head count, regular working hours, overtime)
• Identify problematic areas and suggest solutions within the consigned sector to Production or Operation Manager / General Manager
• Present solutions to Supervisors / Department Heads and Management
• Employee is regularly exposed to extreme cold (35-40 Degrees).

Nonessential functions

• Other duties as assigned.

EDUCATION

Associate degree (A. A.) or equivalent from two-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience . 3+ years’ experience in the field of manufacturing and manufacturing processes, preferable complex food production environments: e.g., airline catering.

QUALIFICATIONS

• knowledge of Microsoft Word and Microsoft Excel
• 3+ years’ experience in the field of manufacturing and manufacturing processes, preferable complex food production environments: e.g., airline catering
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• High end food knowledge is an asset but not a must.
• Proficient culinary knowledge of terms, procedures, and practices.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Flexibility to perform assigned tasks independently or as part of a work team.
• Hazard Analysis Critical Control Point (HACCP) and general food safety standards knowledge is required.
• Experienced professional with excellent written and verbal communications skills, and ability to interact and work well with a diverse group of people and departmental functions inside the organization.

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud. While performing the duties of this job, the employee is regularly exposed to extreme cold ( 35-40 Degree ).

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. This position is not eligible for employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and throughout their employment without current or future sponsorship from dnata Catering USA.

Notice Regarding Background Checks (State Law Disclosures)

dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.

• California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
• New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
• New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.