Production Supervisor

IICRC; Austin (TX); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of North East Chester County is seeking a Restoration Supervisor to coordinate production, supervise technicians, and ensure high-quality service on restoration projects. You will drive customer satisfaction and manage job files, labor, and materials while upholding safety standards and brand guidelines.

The role requires a valid driver’s license and at least 1 year in cleaning/restoration/construction; IICRC certification is a plus. Competitive pay and growth opportunities are offered.

Qualifications

• Valid driver’s license and clean driving record.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer experience and overall satisfaction, monitored via online reviews.
• Communicate clear expectations to restoration technicians and supervise activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable item usage on projects.
• Communicate with project manager and office staff on progress and issues.
• Follow OSHA guidelines for job safety and protect equipment and materials.
• Coach and train restoration technicians.

Skills

Quality control

Team supervision

Customer service

Safety compliance

Education

High school diploma/GED (preferred)

Tools

IICRC certification (a plus)

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance

SERVPRO of North East Chester County is hiring a Restoration Supervisor!

Benefits

SERVPRO of North East Chester County offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Pay

$20-$24 an hour (starting) with overtime pay and bonuses

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.