Production Specialist - Remote

Accuserve Solutions Inc; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Accuserve Solutions Inc. is seeking a Production Specialist to deliver outstanding customer support throughout the restoration process. This remote role partners with policyholders, carriers, contractors, and internal teams to ensure timely communication and accurate documentation.

You will manage inquiries via calls and emails, schedule updates, and monitor progress of restoration files to homeowner satisfaction. Flex schedules including evenings and weekends are required.

Qualifications

• Three years of customer service experience.
• Ability to work a flex schedule including evenings and weekends.
• Flexibility to work varying shifts and extended hours during high-volume or catastrophe events.
• Reliable home broadband with 25 Mbps down / 10 Mbps up; ethernet connection for remote work.
• Proficiency with Microsoft Office Suite and ability to quickly learn new software.
• Excellent interpersonal communication, multitasking, and accuracy.

Responsibilities

• Exceed customer service expectations for internal and external stakeholders.
• Develop new business through calls and leads while assessing policyholder needs.
• Serve as liaison between contractors, carriers, policyholders, and internal teams.
• Provide customer support via inbound/outbound calls and emails, scheduling updates, issue resolution.
• Monitor and manage progress of files and restoration projects to homeowner satisfaction.
• Update customer records and documentation with accuracy.
• Collaborate with team members and other departments as needed.
• Gain customer trust and maintain effective relationships.
• Flex schedule including evenings and weekends during high-volume events.
• Other duties as assigned.

Skills

Customer service experience

Interpersonal communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Basic computer skills

Job description

All Jobs > Production Specialist - Remote

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of service and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary:

The Production Specialist provides excellent customer support and service activities to our internal and external customers, vendors, contractors, and carriers teams in the restoration process.

General Responsibilities:

• Exceed customer service expectations for excellence to internal and external stakeholder
• Develop new business opportunities through calls and leads while assessing policyholder needs and expectations.
• Serve as the primary liaison between contractors, carriers, policyholders, and internal teams, ensuring clear and timely communication throughout the restoration process.
• Provide customer support through inbound/outbound calls and emails, including scheduling updates, issue resolution, and guidance for stakeholders.
• Monitor and manage the progress of all assigned files and restoration projects, ensuring repairs are completed per the estimate and to the homeowner’s satisfaction.
• Update and maintain customer records and documentation with accuracy, including all interactions, tasks, work orders, service appointments, and restoration progress details. Document all interactions with detailed accuracy in a timely and proficient manner
• Collaborate frequently with team members and flex to other departments as needed.
• Gain customer trust and respect by establishing and maintaining effective relationships
• Ability to work a flex schedule that may include evenings and weekends and during high volume or catastrophe events is required
• Other duties as assigned.

Requirements

Minimum Qualifications:

• High School Diploma or equivalent
• Three years of customer service experience
• Available to work a flex schedule including evenings and weekends
• Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required
• Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
• Proficiency with technology, including Microsoft Office Suite, basic computer skills, and the ability to quickly learn new software, projects, or products.
• Excellent interpersonal communication, multitasking, and accuracy skills.

Accuserve’s Human Centric Value Proposition:

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values:

Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.