Production Specialist II - 1st Shift

Bank of America; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Production Specialist II to join their team. In this role, you will be responsible for accurate data entry and managing client escalations, ensuring high standards of quality and efficiency. This position offers a great opportunity to develop your skills in a supportive environment that values diversity and inclusion. You will work closely with a team committed to making a positive impact on clients and the community. If you are detail-oriented and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 1+ year of data entry experience with attention to detail and accuracy.
• Ability to work overtime and holidays as needed.

Responsibilities

• Addresses issues in production and handles complex client escalations.
• Monitors documentation requirements and resolves inquiries.

Skills

10-key by touch skills

Attention to Detail

Adaptability

Problem Solving

Collaboration

Prioritization

Customer and Client Focus

Organizational Effectiveness

Issue Management

Business Operations Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

• Addresses issues in production proactively and handles complex client escalations.
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity.
• Monitors and reviews documentation requirements.
• Resolves peer or customer escalations and inquiries.
• Executes on policies and procedures regarding document management.

Line of Business Job Description:

Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts from legal line on check. Performs routine data entry tasks under close supervision. Decisions impact internal and external client relationships. Must pay close attention to detail, work with speed and accuracy under pressure, and be flexible around shift scheduling.

Work Shift:

Thursday-Monday 8:30am-5:00pm

Required Qualifications:

• 10-key by touch skills
• 1+ year of Data Entry experience
• Attention to detail with focus on accuracy and efficiency
• Ability to work overtime and holidays as needed
• Meet production and quality standards after training

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Seniority Level:

• Entry level

Employment Type:

• Full-time

Job Function:

• Management and Manufacturing

Industry:

• Banking