Production Specialist II - 1st Shift

Bank of America; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Production Specialist II for their Dallas office. This role is essential for ensuring operational efficiency and client satisfaction. You will proactively address production issues, manage client escalations, and ensure accuracy in data entry. The company fosters a diverse and inclusive workplace, offering opportunities for growth and a commitment to employee wellness. Join a team that values your contributions and supports your career development in a dynamic environment focused on making a positive impact.

Qualifications

• 1+ year of Data Entry experience required.
• Must be able to work Overtime and Holidays as needed.

Responsibilities

• Addresses issues in production proactively and handles client escalations.
• Monitors documentation requirements and resolves inquiries.

Skills

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Production Specialist II - 1st Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

• Addresses issues in production proactively and handles complex client escalations.
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity.
• Monitors and reviews documentation requirements.
• Resolves peer or customer escalations and inquiries.
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management.

Required Qualifications:

• 10-key by touch skills.
• 1+ year of Data Entry experience.
• Be attentive to detail with focus on accuracy and efficiency.
• Must be able to work Overtime and Holidays when required per business needs.
• Operator will be required to meet established production and quality standards after initial training period.

Skills:

• Adaptability.
• Attention to Detail.
• Business Operations Management.
• Customer and Client Focus.
• Policies, Procedures, and Guidelines Management.
• Collaboration.
• Issue Management.
• Organizational Effectiveness.
• Prioritization.
• Problem Solving.
• Confronting Bias.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Work Shift: Thursday-Monday 8:30am-5:00pm.

Shift: 1st shift (United States of America).

Hours Per Week: 40.