Production Specialist

Datamax Inc.; Coppell (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401(k) with match

Life Insurance

Disability

Paid time off

Educational assistance

Employee assistance

Training & development

Job summary

Datamax Texas is seeking an experienced Field Production Technician to join our service team in Coppell, TX. This role installs, maintains, troubleshoots, and repairs high‑volume production print equipment at customer sites, delivering exceptional customer service.

The ideal candidate has 3+ years of field service experience, strong mechanical, electrical, and networking skills, proficiency with Windows and network connectivity, and excellent communication skills.

Qualifications

• 3+ years of experience servicing production print equipment or multifunction devices.
• Strong troubleshooting skills in mechanical, electrical, networking, and software environments.
• Experience with Windows operating systems and network connectivity.
• Excellent communication and customer service skills.
• Ability to work independently and manage a daily service territory.
• Valid driver's license with a clean driving record.
• Ability to lift equipment and parts weighing up to 75 pounds.

Responsibilities

• Install, configure, maintain, and repair production print equipment at customer sites.
• Diagnose and resolve mechanical, electrical, software, and network-related issues.
• Perform preventative maintenance to maximize equipment performance and reliability.
• Install firmware, drivers, and software updates as needed.
• Configure network connectivity, IP addressing, and print solutions.
• Accurately document service calls, repairs, parts usage, and customer interactions.
• Educate customers on proper equipment operation and preventative maintenance.
• Maintain inventory of service parts and company tools.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Represent Datamax professionally while providing exceptional customer service.

Skills

Mechanical skills

Electrical skills

Networking skills

Windows OS

Customer service

Communication

Job description

Datamax Texas is seeking an experiencedField Production Technician to join our service team in Coppell, TX. This position is responsible for installing, maintaining, troubleshooting, and repairing high-volume production print equipment at customer locations. The ideal candidate has strong mechanical, electrical, and networking skills and is committed to delivering exceptional customer service.

Experienced Field Production Technician

Location: Coppell, TX
Company: Datamax Texas
Department: Service

Position Overview

Datamax Texas is seeking an experiencedField Production Technician to join our service team in Coppell, TX. This position is responsible for installing, maintaining, troubleshooting, and repairing high-volume production print equipment at customer locations. The ideal candidate has strong mechanical, electrical, and networking skills and is committed to delivering exceptional customer service.

Key Responsibilities

• Install, configure, maintain, and repair production print equipment at customer sites.
• Diagnose and resolve mechanical, electrical, software, and network-related issues.
• Perform preventative maintenance to maximize equipment performance and reliability.
• Install firmware, drivers, and software updates as needed.
• Configure network connectivity, IP addressing, and print solutions.
• Accurately document service calls, repairs, parts usage, and customer interactions.
• Educate customers on proper equipment operation and preventative maintenance.
• Maintain inventory of service parts and company tools.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Represent Datamax professionally while providing exceptional customer service.

Qualifications

• 3+ years of experience servicing production print equipment or multifunction devices.
• Strong troubleshooting skills in mechanical, electrical, networking, and software environments.
• Experience with Windows operating systems and network connectivity.
• Excellent communication and customer service skills.
• Ability to work independently and manage a daily service territory.
• Valid driver's license with a clean driving record.
• Ability to lift equipment and parts weighing up to 75 pounds.

Preferred Qualifications

• Canon Production Print certification is an advantage; Canon Titan Production certification a plus.
• Trane certification or comparable advanced technical certification is a plus.
• Experience with production print workflows, Fiery controllers, and color management is preferred.

Schedule

Monday - Friday
8:00 AM - 5:00 PM

Additional hours or overtime may be required based on customer needs.

Benefits

• Competitive Compensation
• Medical, Dental & Vision Insurance
• 401(k) with Company Match & Profit Sharing
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off & Company Holidays
• Educational Assistance
• Employee Assistance Program
• Ongoing Technical Training & Career Development

Equal Opportunity Employer

Datamax is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Employment offers may be contingent upon successfully completing a background check, pre-employment drug screening, motor vehicle record check, and other job-related pre-employment requirements.