Production Shift Lead (PM)

Joe Coffee Company; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Joe Coffee Company seeks a Production Shift Lead PM responsible for labeling, packaging, and equipment operation in a fast-paced roasting environment. This role involves leadership in daily operations, solving production issues, and supporting a positive team culture. Candidates should be detail-oriented and experienced in production roles to ensure quality outputs.

Qualifications

• Experience in coffee or packaging/production roles is essential.
• Ability to manage repetitive tasks and physical labor.
• High level proficiency in organizational strategy.

Responsibilities

• Operate packaging equipment; instruct coworkers.
• Support Warehouse Operations Manager with fulfillment prep.
• Contribute to positive team dynamics and problem-solving.

Skills

Attention to detail

Self-motivation

Flexibility

Communication

Knowledge of spreadsheets

Problem-solving

Education

Safety and/or efficiency training

Job description

Job Details

Job Location: Production Roasting - Long Island City, NY

Salary Range: $23.00 - $23.00 Hourly

Job Shift: Close

Description

Production Shift Lead PM
Reports to: General Manager, Roasting & Production
Direct Reports: n/a
Key Relationships (Internal): Assistant Managers, Roasting & Production; Warehouse Operations Manager; Joe Retail
Managers & Cafe Leads, Ordering Contacts, Joe Education dept, Joe Wholesale dept
(External): Coffee growers & logistics partners in the value streams where we work, Joe’s retail & wholesale
customers

Job Summary: The Production Shift Lead is responsible for accurate labeling, packaging of coffee, equipment
operation, packing for delivery, organization of the production space, execution of the receiving and releasing of freight,
as well as comprehensive support to the production team. In addition to Production Assistant responsibilities, the
Production Shift Lead has demonstrated an advanced level of skill and commitment by developing expertise related to
operation of production equipment, delivery, and hospitality. The Lead also demonstrates an advanced understanding
of daily operations, leadership, and is able to contribute to problem solving.

Key Responsibilities

Production

• Ability to operate and instruct in operation of packaging equipment, including weigh and fill, heat sealers, scales
• Positive communication with coworkers and managers
• Demonstrates ability to work with management to solve problems related to production and ordering errors
• Monitor Orders email for PM order adjustments and inquiries when Production manager isn’t present

Shipping

• Support Warehouse Operations Manager with reports, labeling, and fulfillment prep as needed and requested
• Support and execute incoming and outgoing freight, including but not limited to:
  • Responsible for receiving and executing the freight strategy plan when on shift
  • Strapping/wrapping pallets
  • Reporting incorrect shipments
  • Using the pallet jack and powered lift

Leadership

• Cultivate a healthy & positive team ethic by facilitating a learning environment, and productive communication
• Work with all feedback received in earnest to develop products and a department that conforms to the needs and culture of Joe, and are of the highest possible quality standards

Joe Coffee Values

Curiosity

• Work with Production manager to cultivate an open environment of learning and growth

• Ask questions in order to learn, grow, and engage with the shifting dynamics of our work

Community

• Work with Production Manager to facilitate production staff participation in company cultural and educational events.

• Use enlightened hospitality to cultivate community with customers and vendors through regular communication

• Understand and engage with the role of production as an important piece in successful business that is community and values-oriented.

Commitment

• Work diligently to support the success of Joe Roasting customers

• Meet and support all regulatory and policy requirements

• Work to incorporate Joe values into every task and relationship

Craft

• Understand and support the role of production as an important part of the quality of our coffee products

• Understand and empathize with the nuances of each production role to be a more effective leader

Other Cultural and/or Leadership Expectations

Adhere to the Code of Conduct for the Roastery:

• We respect our own time and that of those who share this space

• We share similar goals to grow, progress, and learn

• We are all linked, but not ranked

• We encourage one another to define a focus: we can do anything, but not everything

• We trust each individual as the authority on their own experience

• Within a space of dialogue, we communicate with positive intent

Qualifications

Minimum Qualifications

Relevant Skills, knowledge & ability

• Ability to focus on details within a task without interaction or supervision

• Self-motivated: find meaning and value in repetitive tasks and physical labor

• Experience in coffee or packaging/production roles

• Ability to find teaching or educational moments within any mistakes (whether by yourself or the team)

• Flexibility and patience to manage late orders, mechanical delays, or other uncontrollable variables.

• Knowledge of spreadsheets and inventory management systems

Requirements

• English language proficiency

• Safety (equipment, food) and/or efficiency training preferred but not required (forklift, OSHA compliance, HACCP, etc)

• High level proficiency working within or creating systems and organizational strategy

Physical Requirements:

• Must be able and willing to lift or move weights up to 100-150lbs assisted

• Ability to work standing and moving in a non-climate controlled environment