Production Service Engineer

Advantest Corporation; Austin (TX); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Global Bonus Program

401(k) Plan

Medical, Dental & Vision

Income Protection

Flexible Spending Accounts

Employee Assistance Program

Flexible Time Off

Paid Holidays

Résumé du poste

Advantest America Inc. is seeking a Production Service Engineer in Austin to manage customer accounts and deliver after-sales support for local and international clients, ensuring a positive experience with our test equipment.

Responsibilities include troubleshooting production test programs, improving yield, guiding hardware and software debugging, and coordinating field change orders, with on-site repairs and installation oversight.

Qualifications

• Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field.
• 4-6 years of experience in the semiconductor manufacturing industry.
• Proficiency in C++ and Java; strong customer-focused approach.

Responsabilités

• Deliver post-sales service support for Advantest’s automated test and handling products, including troubleshooting production test programs and overseeing acceptance and upgrades.
• Provide thorough engineering and technical assistance, debugging test programs and hardware to maintain peak performance.
• Support license management matters for customers locally and globally and collaborate with the Service Sales team to pursue opportunities.
• Ensure all service contract deliverables are met and provide consultancy to boost equipment efficiency and performance.
• Assist or lead technical projects, solve customer problems efficiently, and travel to customer sites as needed.

Formation

Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field

Outils

C++

Java

Advantest V93000

Description du poste

Production Service Engineer#9136Austin, Texas, United StatesApply### About AdvantestAdvantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees. Our Purpose & Values: Mission: Improve lives through advanced technologies and customer-focused innovation. Vision: Be the most trusted and valued test solution provider in the semiconductor value chain. Core Values: I- Innovation is our Lifeblood N- Number One is Our Aspiration T- Trust is our Foundation E- Empowerment is Our Motivation G- Global is our Reach R- Respect is our Heart I - Inclusion and Diversity is Our Commitment T- Teamwork is our Approach Y- Yes is Our Attitude Why Join Us At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact. We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.### Job DescriptionThe Production Service Engineer is responsible for managing customer accounts, with an emphasis on after-sales support for both local and international clients. Their goal is to ensure customers have a positive experience and are fully satisfied with our products. Responsibilities include supporting production by improving yield, resolving issues in test programs, and overseeing equipment installation or relocation. The PSE also handles on-site repairs and completes field change orders (FCO), providing comprehensive support to customers throughout the entire lifecycle of their products.Responsibilities:* Deliver post-sales service support for Advantest’s automated test and handling products, including tasks such as troubleshooting production test programs, resolving test issues, and overseeing acceptance and upgrades.* Provide thorough engineering and technical assistance, with an emphasis on debugging both test programs and hardware to maintain peak performance.* Recommend enhancements and solutions to improve production yield and help test operations maximize equipment utilization.* Offer support for license management matters for customers locally and globally.* Work with the Service Sales team to identify and pursue opportunities for in-house solution-focused business.* Ensure all service contract deliverables are met according to required standards.* Give technical feedback to the factory to aid product improvements and new design development.* Provide consultancy services to customers to boost equipment efficiency and performance.* Support and potentially manage the integration of equipment into customer factory automation systems.* Assist or lead technical projects, solving customer problems efficiently and effectively.Other Responsibilities:* Working within established policies, processes, and procedures, delivering hardware support services for Advantest’s Handler and integrated ATE system solutions.* Solve complex problems related to system uptime or availability.* Failure data and parts usage analysis (Excel).* Strong teamwork and communications with local support team members and management.* Respond to all hardware technical support needs from the assigned account(s).* Ability to ‘work-to-completion’ upon short notice which requires working overtime.* Timely and accurate completion of all administrative tasks associated with the task performed.Physical Requirements:* Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.* Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.* Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).* System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.### RequirementsQualifications:* Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field.* 4-6 years of experience in the semiconductor manufacturing industry.* Demonstrated account management experience with a strong focus on customer satisfaction and issue resolution.* Proficiency in C++ and Java; experience with Advantest V93000 products is a plus.* Excellent communication and interpersonal skills with a professional, customer-focused approach.* Self-motivated, results-driven, and committed to delivering exceptional customer service.* Strong analytical and problem-solving skills with the ability to apply data-driven methodologies.* Experience with Overall Equipment Effectiveness (OEE) and productivity improvement initiatives.* Knowledge of smart manufacturing concepts and experience developing innovative factory solutions.* Project management experience preferred.* Experience troubleshooting test programs, production yield issues, and semiconductor test equipment in a manufacturing environment.* System repair and servicing requires frequent bending, stooping, kneeling, twisting, and occasional work in positions requiring full-body mobility.* Ability to travel to customer sites on short notice (less than 24 hours), up to approximately 35%.### Benefits Overview\\* Global Bonus Program: Performance-based bonuses paid twice yearly. \\* 401(k) Plan: Pre-tax retirement savings with company match. \\* Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA. \\* Income Protection: Life, disability, and accident insurance at no cost. \\* Flexible Spending Accounts: Healthcare and dependent care options. \\* Employee Assistance Program: Free support for personal and work-related issues. \\* Flexible Time Off: Accrual starts at hire, increases with service. \\* Paid Holidays: 13 company holidays annually.