Production Scheduler

Nefab; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Production Scheduler at Nefab South Central is responsible for accurately processing customer orders from entry through delivery and payment receipt, while maintaining strong customer relationships. This role collaborates with Sales, Design, Sourcing, Scheduling, Accounting, and the production team to ensure orders are handled efficiently and accurately.

Key duties include creating production and raw material plans, coordinating with multiple departments on lead times and shipments,

Qualifications

• High School diploma required; some college coursework in Supply Chain or related training preferred.
• 2+ years in a Customer Service role within manufacturing; 1+ year in AR/Collections; 2+ years overall experience.

Responsibilities

• Receive forecasts and orders; develop delivery plans to meet customer needs.
• Coordinate with Sales, Design, Sourcing, Scheduling, Accounting and Production to ensure accurate order handling.

Skills

Planning

Accounts Receivable

Interpersonal skills

Problem solving

Team selling

MS Office

Reading docs

Customer inquiries handling

Education

High School diploma

Some college in SCM/Operations

Job description

Production Scheduler, Nefab South Central

The Production Scheduler is responsible for accurately processing customer orders from entry through delivery and payment receipt, while maintaining a positive customer relationship. This role works closely with Sales, Design, Sourcing, Scheduling, Accounting, and the production team. The Planner serves as a liaison between Sales and the customer and Production to ensure orders are handled accurately and professionally. In addition, the Planner partners with Accounting on Customer Information setup, payment terms, and accounts receivable matters.

Planning Responsibilities

• Receive forecasts and order book information and develop delivery plans to meet customer requirements efficiently.
• Coordinate delivery plans with Customer Service and adjust them as customer and business needs change.
• Provide lead time estimates for customer quotes.
• Define stock levels needed to maintain customer service requirements, including VMI support.
• Create production plans to meet delivery commitments while optimizing material, labor, and space utilization.
• Develop raw material requirements plans based on production schedules and coordinate with Production, Buyers, Sourcing, and Customer Service.
• Initiate internal actions to support customer delivery commitments.
• Create raw material optimization plans.
• Generate manufacturing orders and release them to the shop floor.
• Handle vendor inquiries by phone in a professional and courteous manner, including order details and delivery coordination.
• Liaise with Engineering, Sales, and Purchasing regarding orders, quotes, lead times, and related matters.
• Maintain accurate and current vendor/item records, purchase orders, and manufacturing order information.
• Schedule shipments for customer orders, prepare bills of lading and shipping labels, and arrange pickups.
• Coordinate shipment dates to maximize truck utilization and reduce freight costs by consolidating multiple orders onto one truck.
• Perform other duties and special projects as assigned.

Purchasing Responsibilities

• Check purchasing proposals daily based off forecast, inventory levels, open orders, supplier’s lead times and MOQs, and any other demand signals
• Monitor and expedite open Purchase Orders to ensure on-time delivery from vendors

Inventory Management Responsibilities

• Conduct cycle counting on our raw material and component inventories
• Report on any discrepancies found on inventory counts

Minimum Experience And Education Requirements

EDUCATION

• High School diploma required
• Some college coursework or previous Supply Chain Management, Procurement, Operations training preferre

Experience

• 2+ years’ experience in Customer Service position within a manufacturing environment
• 1+ Years in an Accounts Receivable or Collections position
• 2+ years of experience

LANGUAGES

• Fluent in English, both written and verbal
• Optional in Spanish, written/verbal, is considered an asset

PROFESSIONAL PRINCIPLES

• To always act in a professional and ethical manner.
• To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation, and open communication.

Skills And Competences

• Demonstrated proficiency with Planning and Organizational skills
• Demonstrated knowledge of Accounts Receivable and Collections procedures and best practices
• Demonstrated interpersonal, oral & written skills
• Demonstrated ability to identify and solve complex customer problems
• Demonstrated ability to team sell at multiple levels
• Proven ability with MS Office
• Ability to read, analyze, and interpret complex business-related documents.
• Ability to respond effectively to inquiries or complaints. Ability to make effective and persuasive speeches to the company, customers, and potential customers.

HEALTH AND SAFETY AND ENVIRONMENTAL OBLIGATIONS

HEALTH AND SAFETY

Physical Demands

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (1-40lbs), gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions.

Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to focus.

Work Environment

Office working conditions are normal for an office environment. Work may sometimes require weekend and/or evening work.

The Customer Service Representative’s role has cyclical stress due to frequent goals and deadlines and daily stress due to the responsibility associated with the incumbent’s decisions, outcomes, and potential outcomes. The incumbent is faced with constant interruptions and frequently meets with others.

Plant working conditions include noise more than 90 dB and some dust. Personal Protection Equipment is provided.

Additional Information

• Maintain knowledge and ensure that work is in compliance with the provision of the Act, the regulations and all health and safety policies, programs, and practices, as they pertain to the workplace
• Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard they are aware of.
• Use or wear equipment, protective devices, or clothing that the employer requires to be used or worn in a manner that will not endanger the client, themselves, or another employee.
• Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves, or another employee.
• Ensure that they do not engage in any prank, contest, and feat of strength, unnecessary running, or rough and boisterous conduct.

ENVIRONMENT

We optimize total cost and reduce environmental impact with innovative packaging and logistics solutions.

Sustainability is an integral part of our value proposition to the market. Working with sustainability means that we care for the welfare of our employees and other stakeholders while maintaining balance in the economic, social and environmental aspects of our business

Company values and Ways of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications.

We are part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,000 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.