Production Print Service Technician

Visual Edge IT; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Visual Edge IT is seeking a Production Print Service Technician who will be responsible for the repair and service of production print office equipment. The ideal candidate will have strong customer relations skills, a minimum of 2 years of industry experience, and the ability to work independently. This full-time role is essential to ensuring customer satisfaction through excellent service and proactive maintenance.

Benefits

Work-Life Balance

Career Path Opportunities

Comprehensive Insurance Benefits

401K with Employer Match

Qualifications

• Minimum 2 years industry experience required.
• Must be able to lift 50 lbs and have a clean driving record.
• Effective customer relations skills.

Responsibilities

• Repair and service Production Print Office Equipment.
• Respond to service requests in a timely manner.
• Maintain inventory and complete documentation accurately.

Skills

Customer relations

Self-discipline

Organization

Problem Solving

Attention to detail

Job description

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This range is provided by Visual Edge IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

WE HIRE CHAMPIONS!

Join Visual Edge It, where technology meets excellence. We’re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you’ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.

With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.

Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.

Field Service Technician Job Summary

Responsible for repair and proactive service of Production Print Office Equipment and excellent customer service.

General Duties

• Responding to service requests in a timely and professional manner.
• Maintaining equipment to the highest standards.
• Participating in on-going training and obtaining industry certifications.
• Provide customers with the highest level of service with prompt responses and effective communication.
• Maintaining and remaining accountable for car stock inventory.
• Developing and maintaining cooperative working relationships with all necessary departments to ensure all daily interactions are handled in a seamless fashion.
• Ability to multi-task.
• Ability to work independently and without constant supervision.
• Accurate and timely completion of reports and documentation.
• Some travel is required.
  
  
  

Job Qualifications

• Minimum 2 year related industry experience
• Effective customer relations
• Self-disciplined and organized
• Must be able to lift 50 lbs and have a clean driving record.
  
  
  

Competencies

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Attention to detail
  
  
  

At Visual Edge IT, we are proud to provide:

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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